Inside Sales Dental (Patient Coordinator)

Medical Departures Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading healthcare booking platform is looking for a Remote Sales Executive to coordinate appointment bookings and source sales opportunities. Candidates should have 2-3 years of sales experience, strong cold calling skills, and be fluent in English. The role involves collaborating with team members to achieve sales goals and responding to customer inquiries. The company offers competitive salary with uncapped commission, healthcare allowances, and unlimited vacation days.

Servicios

Uncapped commission

Healthcare allowance

Unlimited sick & vacation days

100% remote work

Mobile & internet allowance

Formación

• 2-3 years of sales experience required.
• Experience in cold calling is essential.
• Fluency in English, both verbal and written.
• Proven track record of meeting sales targets.
• Comfortable using CRM tools for tracking leads.

Responsabilidades

• Coordinate appointment bookings in multiple languages.
• Source new sales opportunities through various channels.
• Collaborate with sales team to achieve goals.
• Respond to customer inquiries swiftly and courteously.
• Log and track all leads through our CRM.

Conocimientos

Sales experience

Cold calling

Fluent in English

Technical experience with CRM tools

Listening skills

Herramientas

CRM (Zoho, Zendesk, Salesforce)

MS Office

Google Business Suite

Descripción del empleo

Benefits

• Salary 800-1,200 USD base on experience
• Commission 5% all revenue over base salary no maximum limit (uncapped)
• 100% remote work
• Healthcare allowance
• Mobile & internet allowance
• Unlimited sick & vacation days
• Maternity / paternity leave

Hiring Status

• Contractor (Full Time)
• 2 months probation (60 days)
• Remote work

About Us

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics / hospitals & +10,000 doctors / dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well‑linked network across a variety of locations, lifestyles, and backgrounds.

Responsibilities

• Coordinate appointment bookings between dental providers and patients in English and other languages.
• Source new sales opportunities through inbound lead follow‑up and coverage on all front lines (phone / chat / live chat / social media).
• Recommend promotions that can help patients save money on their medical or dental treatment.
• Follow the script provided to all Inside Sales Representatives in the Best Practice System (BPS) documentation and training.
• Collaborate with other Jr & Sr. inside sales team members to achieve company sales goals.
• Meet and beat the sales quota (revenue, estimated gross booking value – EGBV), cancellation / no show rates, invoice rates per month. If sales quota is not met the contractor will be coached, if no improvement sales leads are reduced or removed and if no material improvement is seen the contract is terminated.
• Spend 40% on the front line and 60% on prospect / patient follow up. Material call / WhatsApp follow up with each patient (pre|post‑VIP) with a +95% compliance rate to assure appointment attendance and sales targets.
• Daily tracking and monitoring of sales funnel, conversions, and projections.
• Proactively identify systemic issues that need to be resolved to prevent future customer concerns.
• Respond swiftly and courteously to customer inquiries or complaints.
• Upgrade patients by recommending higher‑value dental or medical treatments.
• Adjust sales presentation based on success / fail averages.
• Coordinate with other departments (Sales managers, Marketing department, Content Department, Supply department). Record details of inquiries, comments, and complaints.
• Log and track all leads through our CRM (Zoho). Build a strong sales pipeline by following up on cold leads and referrals for future bookings.
• Work within the agreed schedule. Available to work on weekends if required. Attend training and coaching sessions as required.
• Attend regular team meetings. Weekend and early / late availability according to shift schedule (5 days on, 2 days off). Prevent unethical business practices. Submit timely expense reports for reimbursements and complete other tasks and reports in accordance with Company policies and procedures. Support the achievement of the Medical Departures Inc.'s sales and revenue objectives. Help build the world's largest global medical marketplace.

Requirements

• 2-3 years sales experience.
• 2+ years cold calling experience (outbound call is must).
• Fluent in English (verbal and written).
• Experience meeting or beating sales targets.
• Proven experience being in the 'top tier' of sales performance at previous employers.
• Fluent in Spanish/ German/ French/ Arabic (verbal and written) - nice to have.
• Extensive technical experience with MS Office, Google Business suite, CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark).
• Familiarity & knowledge of dental or medical procedures - nice to have.
• Excellent listening and writing skills.
• 40+ WPM typing ability.
• Travel savvy - international travel experience - nice to have.
• Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
• Ability to work responsibly and productively from a remote home‑office environment with good time management.

Equipment Requirement

• High speed internet & mobile connections.
• Reliable computer & mobile device with audio and video capabilities.

Salary

$1,306 - $1,960 per month.