Inbound Guest Services - Hybrid Potential

Marriott's Grande Ocean; A distancia; MXN 364,000 - 547,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Mexico is seeking a Guest Service Representative to provide outstanding service and support to guests. The role involves answering inbound calls, assisting guests with reservations, and addressing inquiries regarding property services. Candidates should possess strong customer service orientation, interpersonal skills, and effective communication abilities. A high school diploma is required, and no previous experience is necessary. Join a dynamic team and contribute to creating memorable guest experiences.

Formación

• Must have strong analytical skills and be able to learn quickly.
• Ability to engage positively with guests and coworkers.
• Good telephone etiquette and communication abilities.

Responsabilidades

• Service inbound guest calls with a high quality of service.
• Respond positively to guest questions, concerns, and requests.
• Maintain a positive demeanor and uphold reservation standards.

Conocimientos

Customer Service Orientation

Interpersonal Skills

Communication

Problem-solving

Educación

High school diploma/G.E.D. equivalent

Descripción del empleo

A leading hospitality company in Mexico is seeking a Guest Service Representative to provide outstanding service and support to guests. The role involves answering inbound calls, assisting guests with reservations, and addressing inquiries regarding property services. Candidates should possess strong customer service orientation, interpersonal skills, and effective communication abilities. A high school diploma is required, and no previous experience is necessary. Join a dynamic team and contribute to creating memorable guest experiences.