Implementation Engineer

ThousandEyes (part of Cisco); Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading digital experience assurance platform is seeking a customer engagement specialist in Mexico City. You will guide customers in deploying the product while leveraging your technical acumen and communication skills. Requirements include a technical degree and 3-5 years of customer-facing experience. This role demands exceptional problem-solving abilities in a fast-paced environment.

Formación

• 3-5 years in a customer-facing role required.
• Project management and consulting experience mandatory.
• Understanding of network and application protocols is essential.
• CCNA/JNCP certification preferred.

Responsabilidades

• Guide customers on deploying and implementing the ThousandEyes product.
• Build value-based relationships with customers, leading to referrals.
• Track and report on customer engagement.

Conocimientos

Customer first attitude

Communication skills

Problem-solving skills

Educación

Bachelor's or advanced degree in a technical field

Herramientas

REST APIs

Descripción del empleo

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

What You’ll Do

• Guide customers on deploying and implementing the ThousandEyes product
• Implement ThousandEyes in customer environments in an efficient and cost-effective manner
• Engage with customers to deliver product implementation and integration services
• Lead many projects concurrently understanding current and future action items
• Delivery of training and industry best practice discussions
• Build value-based relationships with customers, leading to referral and renewal
• Leverage enterprise data analytics to track and report on customer engagement
• Contribute to best practice creation and maintenance
• Track and report on utilization and work performed
• Special projects as assigned
• Identification of potential product/services upsell or cross-sell opportunities

We encourage you to apply even if you do not meet every single qualification. Not all strong candidates will meet every single qualification.

Qualifications

• A standout "customer first" attitude
• Bachelor’s or advanced degree in a technical field, or equivalent working experience
• At least 3-5 years working in a customer-facing role
• Project management and consulting experience mandatory
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
• Experience with Cloud/SaaS software products is a plus
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Outstanding communication and problem-solving skills
• Deep technical acumen
• Enjoy a fast-paced, multifaceted environment
• Able to prioritize and accomplish tasks in tight timeframes
• English and Portuguese written and spoken communication skills (at C1/native level)

Equal Opportunity

Cisco is an equal employment opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees. Applicants with disabilities will be reasonably accommodated upon request.