Housekeeping Floor Supervisor / Accommodation Supervisor

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is looking for a Housekeeping Floor Supervisor in Mexico City. In this role, you will oversee the housekeeping department, ensuring high cleanliness standards and effective team management. Ideal candidates will have supervisory experience, strong organizational abilities, and a passion for guest service. This position offers a unique opportunity to maintain Hilton's renowned hospitality standards in a vibrant working environment.

Formación

• Previous experience in a Housekeeping supervisory role.
• Successful track record of managing a team.
• Strong organizational and analytic skills.
• Attention to detail.
• Strong communication skills.
• Passion for delivering exceptional levels of guest service.

Responsabilidades

• Allocate work duties to Team Members.
• Perform routine inspections of all check out rooms.
• Report and follow up on maintenance defects.
• Inspect service areas, store rooms and corridors.
• Schedule and supervise deep cleaning projects.
• Manage and train Room Attendants.

Conocimientos

Housekeeping supervisory experience

Team management

Organizational skills

Analytical skills

Attention to detail

Strong communication

Exceptional guest service

Herramientas

Microsoft Office

Descripción del empleo

Job Number:

Work Locations

Hilton Mexico City Reforma Av. Juarez No. 70 Colonica Centro Delgacion Cuauhtemoc Mexico City 6010

Housekeeping Floor Supervisor

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!