Head of Information Operations & Insights

1840 & Company; A distancia; MXN 1,440,000 - 2,161,000; Jornada completa

Descripción de la vacante

A global leader in BPO services is seeking a Head of Information Operations & Insights. This role involves leading the information services function to enhance global market success. Key responsibilities include translating segmentation into actionable datasets, partnering with analytics teams, and driving workflow optimization. Candidates should have proven leadership in large B2B information teams and expertise in SQL, BI tools. This opportunity allows for significant contributions to data-driven decision-making and operational excellence.

Formación

• Proven leadership in managing large-scale operations teams.
• Strong expertise in developing actionable segmentation datasets.
• Familiarity with third-party tools applicable in information operations.

Responsabilidades

• Translate segmentation into structured datasets for targeting.
• Partner with teams to implement predictive models.
• Oversee performance management and training programs.
• Drive improvements in operational workflows and efficiency.

Conocimientos

Leadership of large-scale B2B information or operations teams

Expertise in segmentation

Information sourcing

Enrichment and delivery workflows

Proficiency with SQL

Proficiency with Excel/Google Sheets

BI tools (Tableau, Power BI)

Predictive models embedding

Leadership capabilities

Descripción del empleo

Opening

We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.

Key Responsibilities

• Translate segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates.
• Partner with Product and Analytics teams to operationalize predictive and propensity models.
• Deliver insights that directly improve lead prioritization, sales productivity, etc.
• Act as the single point of accountability for information delivery outcomes.
• Anticipate risks, troubleshoot delivery challenges, and maintain strong cross‑functional relationships.
• Set clear KPIs, oversee performance management, and implement training and development programs.
• Build a high‑performance culture of accountability, continuous learning, and innovation.
• Uphold rigorous quality standards in information enrichment, accuracy, and deduplication.
• Drive automation and workflow optimization initiatives to improve efficiency and scalability.
• Design and evolve the information operations framework, including process architecture and resource planning.
• Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse.
• Continuously improve systems and practices to support long‑term growth and scalability.

Qualifications & Experience

• Proven leadership of large‑scale B2B information or operations teams
• Strong expertise in segmentation, information sourcing, enrichment, and delivery workflows.
• Familiarity with Third Party Tools
• Proficiency with SQL, Excel/Google Sheets, and BI tools (Tableau, Power BI, etc.).
• Experience embedding predictive models into operational workflows.
• Excellent leadership, organizational, and stakeholder management capabilities.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world‑class freelance professionals and delivering top‑tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward‑thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work‑life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.