Head of Hospitality - Mezcal Vago

Heaven Hill Brands; Oaxaca de Juárez; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A renowned brand in the beverage industry seeks a Head of Hospitality for their locations in Oaxaca, Mexico. This role involves overseeing the visitor centers, prospecting clients, providing exceptional customer service, and organizing events that enhance brand positioning. The ideal candidate will have a bachelor's degree in a related field and at least 2 years of experience in the alcoholic beverages sector. Strong bilingual communication skills and a passion for hospitality are essential for success in this position.

Formación

• Minimum experience of 2 years in the alcoholic beverages sector, bar administration, food and beverages.
• Bilingual Skills: Intermediate - advanced English level; English language skills spoken 80%, written and reading comprehension 50%.
• Familiarity with alcoholic beverage industry regulations.

Responsabilidades

• Responsible for the operation and maintenance of visitor centers.
• Prospect potential clients and coordinate their attention with the commercial manager.
• Organize and lead events, tastings, and samplings.

Conocimientos

Customer service

Effective communication

Leadership

Flexibility and adaptability to change

Creativity and innovation

Educación

Bachelor's degree in Tourism, Gastronomy, Administration or related field

Descripción del empleo

This position is onsite at our Mezcal Vago location in Oaxaca, Mexico. The schedule is Monday-Friday 9:00am to 5:00pm. For events and customer/visitor service, the time of arrival and departure is adjusted according to the agenda and needs.

What The Role Is

The Head of Hospitality is responsible for the operation of the Oaxaca and Yegole visitor center, as well as visitor and customer service for all local accounts in Oaxaca state, in coordination with the Commercial Manager (CM). The Head of Hospitality will support and assist the CM in all aspects of providing excellent hospitality. The position is a brand ambassador, attracts and prospects customers according to the business plan and generates extraordinary experiences.

How You Will Spend Your Time?

• Responsible for the operation, updating and improvement of the Oaxaca and Yegole visitor centers, as well as their daily maintenance and the reporting and supervision of background maintenance for their correct and efficient operation.
• Provide support in the attention to the MX client portfolio for the Oaxaca state or other areas, according to the commercial strategies.
• Prospect potential clients and coordinate their attention with the commercial manager.
• Represent the brand to customers and guests and in events in the state of Oaxaca and other markets within the national territory according to the indications of the CM.
• Coordinate and execute visits and/or tastings to the brand's visitor centers and distilleries.
• Coordinate and execute the annual visits by the corporate and the annual celebration of mezcal vago mx.
• Establish strategies to maintain a good communication channel with customers.
• Responsible for the bar showcase inventory.
• Responsible for maintaining a good relationship with suppliers relevant to the development of the activities in charge.
• Elaborate budget and annual execution plan for the area in charge.
• Maintain updated records relevant to their responsibilities.
• Organize and lead events, tastings, samplings, etc., that support brand positioning.
• Manage the visitor centers in Yegole and Oaxaca, as well as their bar program according to the plan established by the commercial manager.
• Provides support and assists in all necessary to the Commercial Management.
• Provide support to the company in activities other than those described above when required.
• Solidarity and constant cooperation in all directions.

Who You Are…

ACADEMIC BACKGROUND

• Bachelor's degree in Tourism, Gastronomy, Administration or related field.

Experience

• Minimum experience of 2 years in the alcoholic beverages sector, bar administration, food and beverages.
• Familiarity with alcoholic beverage industry regulations.
• Meets minimum driving standard to drive automatic cars / vans on dirt and rough roads.
• Bilingual Skills: Intermediate - advanced English level; English language skills spoken 80%, written and reading comprehension 50%
• Customer service
• Effective communication
• Cooperation
• Creativity and innovation
• Dynamism
• Empathy
• Flexibility and adaptability to change
• Honesty
• Leadership
• Negotiation
• Orderliness
• Planning
• Problem solving
• Responsibility and Accountability