Head of AI-Driven Support Engineering

CircleCI; Valle de San Francisco; Presencial; MXN 2,347,000 - 2,931,000; Jornada completa

Descripción de la vacante

A leading software development company is seeking a Manager for Support Engineering located in San Luis Potosí, Mexico. You will be responsible for leading a team of skilled Support Engineers to resolve complex issues and improve customer support through automation and AI integration. The ideal candidate will have 5+ years in technical support leadership, a strong understanding of support technologies, and a commitment to delivering exceptional customer experiences. This role offers a competitive salary and opportunities for professional growth.

Formación

• Hands-on experience implementing AI/ML solutions in customer support environments.
• Experience managing teams in a technical support role.
• Ability to balance automation efficiency with personalized customer experiences.

Responsabilidades

• Lead a regional team of 6-8 Support Engineers across multiple time zones.
• Implement AI-powered ticket routing and automate workflows for technical issues.
• Foster a culture of continuous learning and career development.

Conocimientos

Technical problem-solving

Team leadership

AI integration

Automation

Customer relationship management

Data analysis

Educación

5+ years in technical support roles

Experience in SaaS/DevTools environments

Herramientas

AI support platforms

Support ticketing systems

Support automation tools

Descripción del empleo

A leading software development company is seeking a Manager for Support Engineering located in San Luis Potosí, Mexico. You will be responsible for leading a team of skilled Support Engineers to resolve complex issues and improve customer support through automation and AI integration. The ideal candidate will have 5+ years in technical support leadership, a strong understanding of support technologies, and a commitment to delivering exceptional customer experiences. This role offers a competitive salary and opportunities for professional growth.