Global Wi-Fi L3 Support Engineer (MIST/Juniper)

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global financial services organization seeks a Wi‑Fi L3 Support Engineer in Mexico City. The role requires expertise in Juniper MIST Wi‑Fi, leading incident resolution, and supporting a global NOC team. Ideal candidates have around 4 years’ experience in Wi-Fi and Telecoms, fluent English, and strong collaborative skills. The company values employee well-being by offering generous leave policies and fostering a diverse culture. Join us to make a difference in a supportive environment.

Servicios

Generous leave days

Flexible working opportunities

Formación

• Strong knowledge of Juniper MIST infrastructure expected.
• Ability to resolve WIFI incidents efficiently.
• Proactive in managing and supporting various incidents.

Responsabilidades

• Lead and drive WIFI incidents until resolution.
• Support other IT teams including Incident Management.
• Manage vendor cases and coordinate with business needs.

Conocimientos

Strong Telecoms and Juniper MIST WIFI experience

Good team player

Understanding of data network topologies and protocols

Knowledge of Cisco/Juniper CLI

Advanced conversational English

Microsoft Office

Educación

4 years of experience in WIFI

NOC environment

Considerable Telecoms experience

Juniper MIST WIFI 4 years of experience

Herramientas

Cisco ACI

ServiceNow

Bluecoat proxy

Checkpoint Firewalls

Descripción del empleo

A global financial services organization seeks a Wi‑Fi L3 Support Engineer in Mexico City. The role requires expertise in Juniper MIST Wi‑Fi, leading incident resolution, and supporting a global NOC team. Ideal candidates have around 4 years’ experience in Wi-Fi and Telecoms, fluent English, and strong collaborative skills. The company values employee well-being by offering generous leave policies and fostering a diverse culture. Join us to make a difference in a supportive environment.