Global Support Engineering Manager – Remote‑Friendly & Growth‑Driven

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software company in Hermosillo is looking for a Support Manager to lead a professional support team. Responsibilities include managing customer satisfaction levels and ensuring adherence to service level agreements. The ideal candidate will have CLI experience with Linux, strong leadership, and exemplary communication skills while being fluent in English. The role offers competitive compensation, a performance-driven annual bonus, and extensive personal development opportunities.

Servicios

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Formación

• Extensive CLI experience with Linux, preferably in support roles.
• Experience managing a support team and ensuring high customer satisfaction.
• Confidence under pressure with a strong focus on customer needs.

Responsabilidades

• Manage a professional support team and ensure excellent service delivery.
• Monitor customer satisfaction and ensure compliance with SLAs.
• Drive continuous improvements in processes and support services.

Conocimientos

CLI experience with Linux

Leadership experience

Customer focus

Fluency in English

Excellent communication skills

Knowledge of OpenStack

Experience in support organizations

Hands on experience with Canonical's products

Herramientas

Linux Desktop

Public Cloud

Virtualization technologies

Descripción del empleo

A leading open source software company in Hermosillo is looking for a Support Manager to lead a professional support team. Responsibilities include managing customer satisfaction levels and ensuring adherence to service level agreements. The ideal candidate will have CLI experience with Linux, strong leadership, and exemplary communication skills while being fluent in English. The role offers competitive compensation, a performance-driven annual bonus, and extensive personal development opportunities.