Global Remote Customer Success Team Lead

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software company is seeking a Customer Success - Team Manager to oversee a team of Customer Success Managers. This role requires strong skills in customer success, analytics, and team management. You will analyze performance metrics, provide support to your team, and implement strategies to enhance customer engagement and retention. Ideal candidates will have a background in SaaS or software industries and a commitment to continuous improvement. The position is globally remote with opportunities for travel.

Servicios

Personal learning budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Formación

• Track record in Customer Success with proven results.
• Experience in SaaS or software industries.
• Commitment to continuous learning and improvement.

Responsabilidades

• Establish communication and performance strategies.
• Resolve escalated customer issues effectively.
• Guide and manage a team, conducting performance reviews.
• Collaborate with multiple departments for alignment.
• Document changes and processes creatively.

Conocimientos

Customer Success expertise

Analytical skills

Team management

Problem solving

Excellent communication

Educación

Bachelor's or equivalent degree in Business, Communication or STEM

Descripción del empleo

A leading open source software company is seeking a Customer Success - Team Manager to oversee a team of Customer Success Managers. This role requires strong skills in customer success, analytics, and team management. You will analyze performance metrics, provide support to your team, and implement strategies to enhance customer engagement and retention. Ideal candidates will have a background in SaaS or software industries and a commitment to continuous improvement. The position is globally remote with opportunities for travel.