Global Order Management & Customer Experience Specialist

-; Apodaca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology company in Apodaca, Nuevo León is seeking a customer support professional to handle technical support and order-related inquiries. The ideal candidate will have a Bachelor's degree in engineering and over 2 years of experience in similar roles, focusing on customer satisfaction and operational excellence. Proficiency in advanced English and experience with tools like Excel and SAP are essential. Join this dynamic team and contribute to the Electrification Business.

Formación

• 2+ years of experience in similar roles.
• Experience in customer service, handling both internal and external clients.

Responsabilidades

• Provide customer support including technical support and order assistance.
• Process orders by coordinating with Sales and Logistics teams.
• Act as the first point of contact for customer queries and orders.
• Resolve customer issues and ensure effective communication.

Conocimientos

Advanced English proficiency

Customer service

Order tracking

Advanced Excel skills

Power BI

SAP experience

Educación

Bachelor's degree in mechanical, administrative, or industrial engineering

Descripción del empleo

A leading global technology company in Apodaca, Nuevo León is seeking a customer support professional to handle technical support and order-related inquiries. The ideal candidate will have a Bachelor's degree in engineering and over 2 years of experience in similar roles, focusing on customer satisfaction and operational excellence. Proficiency in advanced English and experience with tools like Excel and SAP are essential. Join this dynamic team and contribute to the Electrification Business.