Global Customer Service Specialist – SAP/CRM (Hybrid)

Solvay; Xico; Híbrido; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global materials and chemicals company is seeking a Customer Service professional in Veracruz, Mexico. This role requires ensuring excellence in service to customers, managing logistics interactions, and achieving performance targets. Suitable candidates will have a background in Chemical, Industrial Engineering, or similar, along with intermediate English skills and two years of experience. The position offers a hybrid working model and competitive benefits, including health and life insurance.

Servicios

Competitive salary

Health insurance

Life insurance

16 weeks maternity/paternity leave

Free language courses

Additional local benefits

Formación

• Intermediate-advanced English proficiency required.
• 2 years of work experience in similar positions necessary.

Responsabilidades

• Ensure customer service excellence by understanding and solving customer needs.
• Achieve performance metrics like OTIF and minimal overdue rates.

Conocimientos

Customer Orientation

Decision Making

Sales Techniques

International Trade Knowledge

Educación

Chemical Engineer, Industrial Engineer, Foreign Trade or Business Administration

Herramientas

ERP SAP

CRM

Descripción del empleo

A leading global materials and chemicals company is seeking a Customer Service professional in Veracruz, Mexico. This role requires ensuring excellence in service to customers, managing logistics interactions, and achieving performance targets. Suitable candidates will have a background in Chemical, Industrial Engineering, or similar, along with intermediate English skills and two years of experience. The position offers a hybrid working model and competitive benefits, including health and life insurance.