General L1 support Part-Time Associate

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading technology services company in Guadalajara is seeking a part-time Help Desk Associate. Primary duties include providing general L1 support for hardware and software, answering support calls, and documenting incidents. Candidates should have advanced English and experience in customer service, working 22.5 hours weekly. This role offers several benefits including medical insurance and vacation bonuses.

Servicios

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance

Life insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• 6 months of experience in Customer Service.
• Looking to work in IT Environment.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Answer technical support calls and escalate issues.
• Document troubleshooting steps and customer incidents.

Conocimientos

Advanced English

Customer Service Experience

Technical Support Skills

Descripción del empleo

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a General L1 support Part-Time Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:

• Requirements:
• Availability to work 22.5 hours per week
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
• We Offer:
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Discounts with selected Optics
• Opportunity to grow in the company
• Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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