Future Opportunity - Quality Assurance

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico, Ciudad de México is seeking a Quality Testing Specialist to conduct evaluations of AML processes. This role requires a minimum of two years in financial services with strong analytical skills. Candidates will enjoy competitive salaries, bonus incentives, and flexible working arrangements. Join our team for a fulfilling career that values your contributions.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical insurance

Flexible working model

Generous paid parental leave

Career development opportunities

Formación

• Two+ years of experience in AML/BSA or financial crimes compliance.
• Ability to research and interpret regulatory issues.
• Skilled in balancing priorities under deadlines.

Responsabilidades

• Conduct quality testing of AML and Anti-Corruption processes.
• Draft reports on quality testing findings.
• Manage projects to enhance quality review processes.

Conocimientos

Analytical skills

Time-management

Detail-oriented

Verbal communication

Written communication

Educación

Bachelor's Degree

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities

• Conduct quality testing of AML, Screening, EDD, and Anti-Corruption processes managed by the GFCSU, which includes evaluating alert investigations against established regulatory and procedural requirements and providing feedback to the relevant team(s)
• Draft reports to summarize findings and communicate results of quality testing to relevant stakeholders
• Manage projects to expand and enhance quality review processes and technology
• Identify trends in investigative quality, potential efficiencies, and procedural enhancements, working closely with GFCC leaders to help improve investigative processes accordingly

Minimum Qualifications

• Two+ years of work experience at a financial services institution, retail/commercial bank, or payment processing institution in any of the following areas: AML/BSA, financial crimes compliance, know-your-customer (KYC), enhanced due diligence, screening/sanctions risk management, and/or operational risk
• Proven analytical skills and demonstrated ability to research, assess, interpret, resolve, and remediate issues with regulatory impact
• Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment
• Ability to influence, gain support, and resolve conflict
• Detail-oriented with strong verbal and written communication skills
• Proven ability to communicate and collaborate effectively at all levels of the organization
• Self-motivated with an ability to learn quickly and independently

Preferred Qualifications

• Business Self Testing (BST), Quality Control, or Quality Assurance experience is a plus
• Bachelor’s Degree preferred

Benefits

• We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.