Floor Supervisor - Guest Experience & Housekeeping

Hilton Worldwide, Inc.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Monterrey seeks a Floor Supervisor responsible for supervising room attendants and ensuring excellent guest experiences. This role includes daily room allocation, managing guest requests, and conducting routine inspections to meet high housekeeping standards. The ideal candidate will have experience in team supervision, a commitment to customer service, and strong communication skills. Opportunities exist for professional development in this dynamic environment.

Formación

• Committed to delivering a high level of customer service.
• Experience in managing/supervising a team in a similar role.
• Experience in the hotel or cleaning industry.

Responsabilidades

• Supervise room attendants to ensure an excellent guest experience.
• Allocate rooms and cleaning tasks to team members daily.
• Inspect guest bedrooms to meet housekeeping standards.
• Manage guest requests and complete routine inspections.

Conocimientos

Customer service

Team management

Communication

Interpersonal skills

Attention to detail

Descripción del empleo

A leading global hospitality company in Monterrey seeks a Floor Supervisor responsible for supervising room attendants and ensuring excellent guest experiences. This role includes daily room allocation, managing guest requests, and conducting routine inspections to meet high housekeeping standards. The ideal candidate will have experience in team supervision, a commitment to customer service, and strong communication skills. Opportunities exist for professional development in this dynamic environment.