Field Service Technician (Cleveland, OH)

Cargotec; Monclova; Presencial; MXN 736,000 - 1,014,000; Jornada completa

Descripción de la vacante

A leading global load-handling solutions provider is seeking a dedicated Field Service Technician based in Monclova, Coahuila. The role requires performing service and maintenance on Hiab equipment at various locations while ensuring customer satisfaction and adhering to safety guidelines. Candidates must have a high school diploma, relevant technical experience, and possess a strong customer-oriented mindset. Competitive compensation and comprehensive benefits including a $3000 sign-on bonus are offered.

Servicios

$3000 Sign On Bonus

Comprehensive benefit package

401k program with 6% company match

Tuition reimbursement for job-related training

Paid training

Formación

• Minimal High School diploma/GED required.
• 3+ years of mechanical, hydraulic, or electrical operations preferred.
• Fluent in local language and working knowledge of English.

Responsabilidades

• Perform preventive maintenance, safety checks, and repairs on equipment.
• Manage customer relationships and ensure satisfaction.
• Conduct inspections, troubleshoot issues, and document results.
• Recognize sales opportunities and communicate them.

Conocimientos

Customer-oriented

Ability to cope with stressful situations

Diagnostic and troubleshooting skills

Good hands-on skills

Basic computer skills

Educación

High School diploma/GED

Technical or Secondary College

Herramientas

Measurement tools

Diagnostic equipment

Descripción del empleo

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

The Hiab facility is located in Monclova, OH, however all field service work will be conducted in the Cleveland, OH and surrounding areas.

Main tasks and responsibilities

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

Managing the customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

New business opportunities

• Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned

Accountabilities:

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Mobile, adaptable and able to work in variable physical site conditions without direct supervision
• Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
• Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
• Working knowledge of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English, spoken and written
• Operators licenses for all equipment used in line with local requirements
• Maintain records in compliance with terms and conditions of agreements
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• Understand, monitor and comply with all Safety and Environmental requirements
• Own tools required

What you’ll need to succeed

Education:

• Minimal High School diploma/GED required
• Technical or Secondary College preferred

Working experience:

• 3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies:

• Customer-oriented
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills

Personal attributes or qualities:

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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#LI-REMOTE

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com