FBS Customer Service Representative

Capgemini; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology consulting firm in Mexico is seeking a Customer Service representative. The role involves responding to insurance inquiries, resolving issues, and documenting interactions. Candidates must have a High School Diploma, fluency in English, and customer service experience. Competitive salary and benefits offered, including health insurance and a dynamic work culture.

Servicios

Competitive salary + performance-based bonus

Comprehensive benefits package

Private Health Insurance

Pension Plan

Paid Time Off

Formación

• 1–3 years of customer service experience preferred, especially in phone/chat.
• Ability to work on-site, Monday to Friday.
• Experience in the insurance field is a plus.

Responsabilidades

• Respond to inquiries related to insurance policies.
• Resolve moderately complex issues with empathy.
• Document interactions and escalate unresolved cases.

Conocimientos

Fluent English

Customer service experience

Strong computer skills

Educación

High School Diploma or equivalent

Descripción del empleo

Overview

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

¡¡¡¡¡Join a New Project with One of the Largest Insurance Groups in the World!!!!!

Location: Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc

Schedule: Monday to Friday | Shifts: 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM

What You’ll Do

As a key member of our Customer Service team, you’ll:

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

What We’re Looking For

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience (phone/chat preferred)
• Strong computer skills and ability to work across systems
• Availability to work on-site, Monday to Friday only

Plus:

• Preferred 1 year of experience in insurance or related field

Benefits

1. Competitive salary + performance-based bonus
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development