F&B Venue Manager

Selina; Xico; Presencial; MXN 538,000 - 719,000; Jornada completa

Descripción de la vacante

A modern hospitality brand in Xico, Mexico, is seeking an experienced F&B Venue Manager to oversee day-to-day operations, ensuring profitability and excellent customer service. The role involves managing the venue's P&L, recruiting, training staff, and executing events. Successful candidates will be bilingual and have strong organizational skills. Join a vibrant team at a forward-thinking company and contribute to creating unique local experiences.

Formación

• Must be fully bilingual in English and local language.
• Strong organizational and time management skills are required.
• Previous management experience is essential.

Responsabilidades

• Manage the day-to-day operations of the F&B venue.
• Recruit, onboard, and train all venue staff.
• Ensure high level customer service is achieved.

Conocimientos

Bilingual (English and local language)

Strong organization skills

Excellent time management

Descripción del empleo

Who we are

Selina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections.

Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially‑centric approach to boutique hotel and co‑working developments that enable travelers to seamlessly live and work abroad.

What the role is

The F&B Venue Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, revenue generation, cost control, people development, quality control, daily cash reconciliation, health and safety standards, execution of events, and ensuring the F&B operation is profitable.

Venue Profitability

• Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget
• Manage Purchase Orders, negotiate rates with vendors / contractors / suppliers, ensure timely payments, communicate with the accounting department
• Manage the venue's software systems: POS, Inventory, and Pricing systems
• Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation
• Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc.) to implement on‑brand promotions designed to increase revenue
• Ensure Customer Experience is seamless for hotel guests and visitors alike

Venue Operation

• Recruit, onboard, and train all venue staff
• Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index
• Conduct Daily Standup with staff to review targets, challenges, events and day‑to‑day issues
• Greet customers and offer support on customer complaints and queries
• Ensure cleanliness of the venue at all times and compliance with required industry and company protocols
• Ensure full compliance with health and safety legislation and licensing laws
• Complete all reports and analysis requested
• Attend regular meetings to learn new initiatives and report on progress
• Ensure the venue follows all brand guidelines
• Manage all maintenance protocols (preventive and repairs)
• Ensure security is effective for guests, connectors, and loss prevention

Venue Events

• Curate and Execute a schedule of events for the venue with the destination team
• Full accountability for the successful operational execution of events: revenue, cost control, profitability, venue‑level contribution margin
• Support DJs and artists scheduled for the location
• In charge of Artist Relations as well as sound and visual equipment maintenance and operation
• Decorate venue with brand approved concepts
• Deliver events on time, within budget
• Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year
• Support the creation of content and delivery of Social media engagement initiatives
• Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue
• Bring brand‑approved sponsors to the venue.
• Work with Brand‑approved Influencers to increase revenue and reputation
• Build a network in the local community and curate relationships with community leaders and opinion leaders

Requirements

• Fully Bilingual (English and local language)
• Strong organization and time management skills
• Previous management or department head experience