Expert Customer Service (m/f/d)

Leoni México; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global provider of wiring solutions based in Hermosillo is seeking a Customer Service Manager. The successful candidate will manage day-to-day operations, ensuring customer satisfaction and coordinating logistics between various departments. A strong background in economics or engineering, along with proficient English skills, is essential. The role offers a comprehensive benefits package and opportunities for professional growth.

Servicios

Superior benefits package

Weekly payroll

Major Medical Insurance

Life Insurance

Formación

• Degree in Economics or Engineering required.
• Experience in customer service or planning, preferably in automotive.
• Proficiency in English at C1 level.

Responsabilidades

• Manage day-to-day customer service for selected customers.
• Coordinate operations between various stakeholders.
• Process customer orders in the ERP system.

Conocimientos

Customer service/planning experience

English C1

Self-starter

Organized

Quick Learner

Result oriented

Educación

Degree in Economics/Engineering

Herramientas

MS-Office

ERP system knowledge (SAP preferred)

Descripción del empleo

Overview

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR5billion in sales in 2024, we are a leading supplier of complex wiring systems and customer-specific cable harnesses. We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions. Since mid-2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

Responsibilities

• Manages day-to-day customer service for selected customers
• Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
• Monitors availability of required finished goods at ADC and initiates emergency measures if required
• Supports the dispatch process and outbound trucks planning at ADC
• Supports the technical change process in ERP system of principle company
• Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
• Tracks ADC FG excess stock and takes necessary actions to reduce it
• Monitors KPIs in the area of responsibility
• Monitors customer satisfaction and coordinates actions in case of deviations
• Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
• Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Qualifications

• Degree in Economics/Engineering
• Customer service/planning experience (automotive preferred)
• English C1
• MS-Office, ERP system knowledge (SAP preferred)
• Self-starter/Organized/Quick Learner/Result oriented
• Ability to work in a high-pressure environment/prioritize task in multiple work streams/work in International Team

Additional Information

• Benefits: Superior benefits package, Weekly payroll, Major Medical Insurance, Life Insurance
• Benefits will be discussed during the interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.

LEONI Wiring Systems de Hermosillo S.A. de C.V.