ESS Lifecycle Lead: Warranty & Field Service

Wärtsilä Corporation; Ciudad de México; Híbrido; MXN 924,000 - 1,295,000; Jornada completa

Descripción de la vacante

A leading energy solutions company is seeking a professional for a hybrid role in Mexico City. The candidate will manage Field Service and Warranty for supplied equipment, ensuring customer satisfaction and quality claim resolutions. Bilingual proficiency in English and Spanish, along with a Bachelor's degree in a technical field, is required. The role involves overseeing service delivery throughout the equipment lifecycle and supporting operational improvements.

Formación

• Bilingual in English and Spanish is a must.
• Must have experience with SAP and Microsoft Office Suite.
• A Bachelor's degree in a relevant technical field is required.

Responsabilidades

• Manage execution of Field Service, Warranty and maintenance.
• Ensure customer satisfaction and quality resolution of claims.
• Oversee service delivery for supplied equipment throughout lifecycle.

Conocimientos

Bi-Lingual in English and Spanish

Excellent working knowledge of SAP

Knowledge of Microsoft Office Suite

Familiarity with Asana

Educación

Bachelor's of Science in Technical area or equivalent

Descripción del empleo

A leading energy solutions company is seeking a professional for a hybrid role in Mexico City. The candidate will manage Field Service and Warranty for supplied equipment, ensuring customer satisfaction and quality claim resolutions. Bilingual proficiency in English and Spanish, along with a Bachelor's degree in a technical field, is required. The role involves overseeing service delivery throughout the equipment lifecycle and supporting operational improvements.