Entrenador Bilingüe

Hyuman; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de servicios financieros en Tijuana busca un Training Lead para apoyar en el desarrollo y entrega de la capacitación del personal de Consumer Deposits. El candidato ideal tiene experiencia en la creación de programas de capacitación y habilidades organizativas. Se requiere un título universitario y fluidez en inglés. Este rol es presencial y ofrece un horario a tiempo completo con un salario semanal de entre $1.00 y $2.00.

Formación

• Experiencia en desarrollo de programas de capacitación y evaluación de su impacto.
• Tres años de experiencia como entrenador (obligatorio).
• Inglés fluido (obligatorio).

Responsabilidades

• Mejorar y apoyar la experiencia de onboarding para el personal de Consumer Deposits.
• Desarrollar e implementar programas educativos y de desarrollo.
• Evaluar los resultados de los programas de capacitación.

Conocimientos

Comunicación

Organización

Análisis

Educación

Título universitario en Educación, Recursos Humanos o afines

Herramientas

Excel

Descripción del empleo

Job Overview

The Training Lead will support the Training Manager in designing, developing and delivering training curriculum, policies & procedures, and systems documentation for the Consumer Deposits support staff.

In this role, you will help shape Axos's Consumer Banking Learning & Development strategy and policies.

You will work with call center leadership, internal teams, and cross‑functional stakeholders.

Responsibilities

• Enhance and support the onboarding experience for all Consumer Deposit support members, primarily within the Contact Center.
• Assist in the development and implementation of educational and developmental programs.
• Assess the outcomes of training programs to increase retention, proficiency, and confidence among new hires.
• Aid in the creation and dissemination of communication materials for new product launches and workflow updates.
• Contribute to the development of training curricula aimed at promoting brand awareness, product knowledge, and cross‑selling initiatives.
• Assist in developing and maintaining an internal knowledge base to ensure frontline staff have easy access to current supporting materials, guidelines, and workflow documentation.
• Collaborate with the call center manager to facilitate or develop onboarding and refresher training sessions.

Qualifications and Experience

Communication, organizational, and analytical skills are essential.

Experience with training program development, implementation, and impact assessment is crucial.

Experience in a similar role in financial services or L&D in a regulated industry.

Preferred educational background: A 4‑year degree in Education, Human Resources, or a related field.

Business, Data Analytics, and other technical skillsets are ideal as well.

Relevant certifications: Certifications in training and development or related technical areas (e.g., Excel) would be a plus.

Experience: Trainer 3 years (Obligatory)

Language: English (Obligatory)

Salary & Position Details

Tipo de puesto : Tiempo completo

Sueldo : $1.00 - $2.00 a la semana

Experiência : Trainer : 3 años (Obligatorio)

Idioma : Inglés (Obligatorio)

Lugar de trabajo : Empleo presencial