Enterprise Implementation Specialist

Mitratech; Estado de México; Presencial; MXN 860,000 - 1,205,000; Jornada completa

Descripción de la vacante

A leading provider of compliance solutions is seeking an Enterprise Implementation Specialist in Mexico. This role is responsible for leading client implementations of the Ethics Hotline platform. The ideal candidate has over 3 years of experience in software implementation, strong project management skills, and excellent communication abilities. You will work closely with various teams and clients to ensure successful onboarding and system configuration. Join a diverse team that values individual excellence and a client-first approach.

Formación

• 3+ years of experience in software implementation or onboarding.
• Experience supporting SaaS platforms in ethics or compliance.
• Strong project management skills with the capability to manage multiple implementations.

Responsabilidades

• Lead implementations of the Ethics Hotline platform for clients.
• Gather system configurations and manage implementation timelines.
• Provide client training and documentation for hotline program.

Conocimientos

Software implementation

Project management

Client relationship management

Communication skills

Descripción del empleo

Enterprise Implementation Specialist – Ethics & Compliance Hotline Services

At Mitratech, we are a team of technocrats focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Overview

The Enterprise Implementation Specialist is responsible for leading implementations of the company’s Ethics Hotline platform for clients. This role partners closely with clients, Product, Engineering, and Sales teams to ensure successful onboarding, configuration, and launch of hotline programs that meet regulatory, operational, and jurisdiction‑specific requirements. The ideal candidate is detail‑oriented, client‑focused, and comfortable managing multiple implementations simultaneously.

Key Responsibilities

The Implementation Specialist serves as the primary project owner for assigned clients from contract handoff through go‑live. This includes gathering their system configurations; managing implementation timelines, milestones, and deliverables; and coordinating cross‑functional resources to ensure a smooth and timely launch.

The role works directly with client stakeholders—including compliance, legal, HR, and IT—to configure hotline intake channels, reporting workflows, language support, and anonymity options. The specialist also provides client education and enablement through live training sessions and documentation, ensuring clients are fully prepared to manage their hotline program post‑launch.

Post‑implementation, this role supports a structured handoff to the Hotline Support team and may assist with enterprise upgrades, cross‑sell implementations, or reconfigurations as client needs evolve.

Qualifications

• 3+ years of experience in software implementation, professional services, or onboarding
• Experience supporting SaaS platforms, preferably in ethics, compliance, HR, legal, or GRC environments
• Strong project management skills with the ability to manage multiple implementations concurrently
• Excellent written and verbal communication skills
• High attention to detail with a client‑first mindset

Preferred Experience

• Experience with ethics hotlines, whistleblower programs, or compliance reporting systems
• Familiarity with global data protection and whistleblower regulations (e.g., GDPR, EU Whistleblower Directive)
• Experience supporting multinational clients

Key Competencies

• Client relationship management
• Cross‑functional collaboration
• Requirements gathering and solution design
• Risk awareness and compliance sensitivity
• Clear documentation and training delivery

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.