Dispatch | Nightshift | Up to $18,500

Rapido Solutions Group; Región Centro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A logistics company is seeking a Customer Service Representative to monitor shipments and provide afterhours support. The ideal candidate should have 1-2 years of experience in customer service or logistics, along with strong bilingual communication skills in English and Spanish. This role is based in Guadalajara and offers opportunities for career growth in a dynamic environment. Additional perks include competitive salary and ongoing training programs.

Servicios

Competitive salary

Career development opportunities

Ongoing training

Multicultural and bilingual team

Formación

• 1-2 years of experience in customer service, logistics, transportation, or related fields.
• Strong English and Spanish communication skills.
• Proficiency in tracking tools.

Responsabilidades

• Monitor active shipments and ensure accurate tracking updates.
• Serve as the main point of contact for afterhours support.
• Respond to inquiries via phone, email, or chat.

Conocimientos

Customer service excellence

Strong problem-solving abilities

Bilingual (English and Spanish)

Ability to work independently

Herramientas

CRM systems

Microsoft Office

Google Workspace

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Location: Guadalajara, Jalisco
Schedule: Wednesday to Sunday, 23:00–08:00 hrs
Remote Option: Negotiable after 3 months of strong performance

What You’ll Do

• Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
• Serve as the main point of contact for customers, carriers, and partners during afterhours support.
• Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
• Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
• Escalate urgent or complex cases to the appropriate team when necessary.
• Document all interactions and ensure accurate follow-up for the next business day.
• Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
• Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
• Support special projects or emergency situations as needed.

Qualifications

• 1–2 years of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
• Strong English and Spanish communication skills (verbal and written).
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and stay calm under pressure.
• Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
• Reliable internet and phone connection if working remotely.

Core Competencies

• Customer-focused: Delivers exceptional service with empathy and clarity.
• Detail-oriented: Ensures accuracy in tracking and documentation.
• Proactive: Anticipates potential issues and takes action quickly.
• Reliable: Dependable during afterhours coverage, ensuring operational continuity.
• Team player: Communicates effectively with internal teams during handoffs.

Why Join Us

• Opportunity to grow within a dynamic and fast-paced logistics environment.
• Multicultural and bilingual team.
• Competitive salary and performance-based growth.
• Career development and ongoing training.

Learn more about our culture:
Instagram @rapidosolutionsgroup