Director of Clinical Operations - Psychiatry

Talkiatry; Estados Unidos; Híbrido; MXN 2,870,000 - 3,045,000; Jornada completa

Descripción de la vacante

A leading mental health practice in Baja California Sur is seeking a Director of Clinical Operations to manage and optimize clinician activities and operational efficiency. The role demands a proven business leader with strong analytical skills, capable of driving results in a collaborative environment. Candidates should have at least 5-10 years of operations experience, preferably in healthcare, and must possess a Bachelor's degree with a passion for mental health care delivery. Compensation ranges from $165,000 to $175,000 plus a performance bonus.

Servicios

Comprehensive medical, dental, and vision plans

401(k) with match

Generous PTO and paid holidays

Paid parental leave

Opportunities for career advancement

Formación

• 5-10 years of experience in operations at high-growth healthcare companies or diverse business sectors.
• Exceptional presentation and communication skills to motivate diverse audiences.
• Willingness to travel occasionally for in-office work and events.

Responsabilidades

• Oversee day-to-day activities for a team of clinicians.
• Implement policies to achieve objectives across quality and efficiency.
• Drive results across diverse business areas.

Conocimientos

Leadership

Analytical skills

Communication skills

Collaboration

Operational efficiency

Educación

Bachelor’s degree

Master of Business Administration or Healthcare Management

Descripción del empleo

We are seeking a Director of Clinical Operations - Psychiatry to own and oversee the day-to-day activities for a team of clinicians. This role will have control over the supply and demand sides of our business to find the sweet spot between provider flexibility and operational efficiency. To that end, you will be responsible for utilization management, capacity planning, adherence to care protocol, billing consistency, and cost control. In essence, you will be a business owner accountable for revenue growth and cost and quality control.

We are seeking an experienced business leader and operator with a proven track record of delivering results across various business areas at high-growth companies. This role is highly cross‑functional and collaborative. You will be working with clinicians as your main internal clients but will partner with Product and Tech, Clinical Support, and other centralized operational functions. You will be frequently finding yourself strategizing on long term goals, problem solving day‑to‑day inefficiencies of our operations, interpreting performance and quantitative data, and running projects to improve our experience and care quality. If you are passionate about running a business and enable clinicians in serving mental health needs, we encourage you to apply for this exciting opportunity. This role is one of the most integral parts of Talkiatry’s next chapter!

About Talkiatry

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co‑founded by a patient and a triple‑board‑certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human‑centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You Will

• Partner with clinical leaders in a dyad leadership – implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience.
• Clinical change management – ensure consistency of service delivery by rolling out new processes and/or enhancing adoption of new technology features.
• Business unit P&L ownership – sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company.
• Improve clinical operations – use a structured, data‑driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.).
• Collaborate with central operations – work closely with Analytics & Insights and Program Management to scale regional solutions for practice‑wide adoption.
• Support commercialization – partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations.
• Support organizational culture – lead by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion.

You Have

• 5-10 years of experience in operations, driving results across diverse business sectors and/or at high‑growth healthcare companies.
• Bachelor’s degree, preferably Master of Business Administration or Healthcare Management.
• Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way.
• Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non‑clinical.
• Willingness to travel occasionally for in‑office work, conferences, and regional events.
• Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever‑changing environment.

Why Talkiatry

• Top‑notch team: Join a diverse, motivated group committed to reshaping mental health care.
• Collaborative environment: Work in a supportive setting where innovation is encouraged.
• Flexible hybrid location: While this is a field‑based role, you’ll also have the flexibility to work from home and visit our Manhattan office (NoMad) as needed.
• Excellent benefits: Talkiatry offers comprehensive medical, dental, and vision plans effective from day one, 401(k) with match, generous PTO, paid holidays, paid parental leave, and more.
• Growth potential: As Talkiatry expands, you’ll have opportunities to enhance your skills and advance your career.
• Meaningful impact: Help remove barriers to mental health care in underserved communities and make a tangible difference in the lives of patients and providers.

Talkiatry participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I‑9 is completed. For more information on E‑Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compensation range for this position is $165,000 to $175,000, and up to a 15% performance bonus, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.