Director, Client Partner

Reverba Global; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A medical communications agency is seeking a Director, Client Partner to strategically manage a portfolio in Medical Affairs and Education. You will lead client relationships, translate scientific strategy into solutions, and oversee account performance. Ideal candidates have a strong scientific background and proven success in client management within healthcare settings. This role emphasizes flexible working and inclusive culture alongside competitive benefits including health insurance and retirement plans.

Servicios

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off and Holidays

Work-from-home allowance

Wellness allowance

Formación

• Experience in medical affairs or medical communications required.
• Ability to communicate complex scientific concepts clearly.
• Proven client relationship management in healthcare settings.

Responsabilidades

• Lead senior-level client relationships as primary contact.
• Translate scientific strategy into patient-centered solutions.
• Oversee account financial performance including budgeting.

Conocimientos

Background in a medical education agency

Strong scientific background

Exceptional written and verbal communication skills

Strong organizational and financial management skills

Sales-oriented mindset

Descripción del empleo

(Preferred US Locations: New Jersey, Pennsylvania, Vermont)

Our Mission

We believe the real patient experience should shape every healthcare decision. Our mission is to elevate and amplify patient voices—transforming lived experience into insight that drives meaningful, ethical, and measurable impact across medical education and medical affairs.

About the Role

The Director, Client Partner serves as the strategic owner for a portfolio of Medical Affairs and Medical Education clients. This is client-facing role is for someone who brings a strong scientific foundation, excels in high-quality communication, and is energized by growing relationships and revenue.

This role will focus on shaping strategy, guiding execution through collaboration, and ensuring clients experience us as trusted partners who deeply understand both science and patient reality.

What You’ll Do

• Own and lead senior-level client relationships, serving as the primary strategic point of contact
• Facilitate client status calls, planning discussions, and executive-level conversations with clarity and confidence
• Build long-term trust through thoughtful, high-quality communication and follow-through

Strategic Growth & Account Development

• Translate medical and scientific strategy into patient-centered engagement solutions
• Identify and activate growth opportunities within existing accounts, expanding scope and deepening partnerships
• Contribute to revenue growth through relationship building, consultative problem-solving, and solution shaping

Business & Financial Stewardship

• Oversee account financial performance, including forecasting, budgets, and profitability
• Develop and maintain accurate contact reports, activity tracking, and CRM documentation
• Partner cross-functionally to ensure work is delivered with quality, compliance, and strategic intent
• Work closely with scientific, delivery, and internal leadership teams to align strategy and execution
• Model a collaborative, inclusive, and high-integrity approach to client partnership

What You Bring

Required Experience & Capabilities

• Background in a medical education agency, medical affairs, or medical communications environment
• Strong scientific background with the ability to communicate complex concepts credibly and clearly
• Demonstrated success owning and growing client relationships in regulated healthcare settings
• Exceptional written and verbal communication skills, with a focus on quality, nuance, and impact
• Strong organizational and financial management skills, including forecasting and budget oversight
• Comfort with business growth, revenue drivers, and relationship-led expansion (sales-oriented mindset strongly valued)

Additional Strengths

• Experience working with senior medical stakeholders
• Ability to balance multiple priorities in a fast-paced, evolving environment
• High integrity, sound judgment, and commitment to compliance and quality

Why You’ll Love Working Here

• Purpose-driven work – Your efforts directly elevate real patient voices
• Mission-driven culture – We value rigor, curiosity, and credibility
• Inclusive by design – Diverse perspectives make our work stronger
• Growth opportunity – Shape the future of the business and your career
• Flexible work environment – Remote-friendly with trust and autonomy

Medical, Dental, Vision, HSA, FSA, STD, LTD, Life Insurance, Supplemental Insurance, EAP, Pet Insurance, 401(k), Paid Time Off, Holidays, Sick pay, internet allowance, cell phone allowance, work-from-home allowance, wellness allowance, and anniversary rewards.

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Reverba Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K, health benefits, paid time off, volunteer time off, and more.

Our Commitment to Inclusion

Reverba committed to creating a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic characteristics, marital or family status, veteran or military status, or any other status protected by applicable local laws.

We believe diverse perspectives strengthen our ability to deliver meaningful impact across healthcare and life sciences, and we encourage candidates from all backgrounds to apply.