Digital Partnership Growth Specialist

Bebeerelationship; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A digital marketing company is seeking a Digital Customer Success Manager to manage client relationships and ensure satisfaction. This remote full-time role involves analyzing client needs, translating marketing data into actionable insights, and maintaining long-term partnerships. Candidates should have proven experience in client success or account management, strong technical knowledge of SEO and PPC, and exceptional communication skills. A bachelor's degree in business or marketing is preferred.

Formación

• Proven experience in a Client Success, Account Management or similar client-facing role.
• Strong working knowledge of core digital marketing channels: SEO, PPC, Content Marketing.
• Exceptional written, verbal, and presentation skills, particularly for QBRs.
• Excellent analytical skills to evaluate data, identify trends, and propose actionable solutions.

Responsabilidades

• Manage client relationships ensuring satisfaction and retention.
• Liaise closely with specialized delivery teams.
• Translate complex digital marketing data into clear business insights.
• Maintain long-term client partnerships promoting loyalty and growth.

Conocimientos

Client Relationship Management

Technical Skills in SEO and PPC

Communication Skills

Analytical Skills

Educación

Bachelor's degree in Business Marketing or related field

Descripción del empleo

Digital Customer Success Manager Job DescriptionNumana SEO is a digital marketing company specializing in delivering effective, data-driven strategies designed to achieve tangible results for clients.

The company offers a wide range of services including Web Design, Search Engine Optimization, Pay Per Click advertising, Social Media management, Brand Development, and Content Development.

Numana SEO focuses on helping clients grow their online presence and achieve business success through customized solutions and innovative strategies.This is a full-time remote role for a Digital Customer Success Manager who will manage client relationships ensuring customer satisfaction and retention, and building sustained partnerships.

Daily tasks include analyzing client needs addressing concerns strategizing improvements and acting as a liaison between the company and its clients.You will also need to lead all regular client meetings internal meetings and the Executive team including Weekly / Bi-weekly Calls and formal Quarterly Business Reviews QBRs.

• Client Relationship Management : - Liaise closely with the specialized delivery teams e.G. SEO Managers Paid Media Specialists Content Writers.
• Ensure internal teams have the necessary information and clarity to execute strategies that meet client goals.
• Oversee project timelines and deliverables in partnership with a Project Manager if applicable ensuring projects stay on track.Key ResponsibilitiesThe successful candidate will be responsible for : - Managing client expectations regarding timelines deliverables and performance outcomes.
• Translating complex digital marketing data into clear business-focused insights and recommendations.
• Maintaining long-term client partnerships promoting loyalty and driving growth.
• RequirementsTo be successful in this role you will need : - Proven Experience : - Proven experience in a Client Success Account Management or similar client-facing role.
• Technical Skills : - Strong working knowledge of core digital marketing channels SEO PPC / Paid Media Content Marketing.
• Communication Skills : - Exceptional written verbal and presentation skills especially for QBRs.
• Analytical Skills : - Excellent analytical skills to evaluate data identify trends and propose actionable solutions.
• Education : - Bachelor's degree in Business Marketing or a related field preferred.