Digital CSM: Data-Driven Customer Success for SaaS

Cisco Thousandeyes; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Digital Customer Success Manager located in Veracruz, Mexico. This role involves developing strategies for customer engagement, leveraging data to optimize the customer experience, and ensuring alignment with broader business goals. Candidates should have 3-5 years of experience in customer success or digital marketing, a strong analytical mindset, and knowledge of automation tools. This position promotes a collaborative environment and is pivotal to enhancing customer satisfaction.

Formación

• 3-5 years of experience in a Customer Success, Digital Marketing, or Data-Driven role in a SaaS environment.
• Strong knowledge of tech touch models and experience with automated customer engagement strategies.
• Analytical mindset to track, measure, and improve upon key metrics.

Responsabilidades

• Develop and execute a proactive digital communication strategy for customer segments.
• Leverage performance indicators to assess touchpoint effectiveness.
• Continuously improve the digital customer journey with automated solutions.

Conocimientos

Customer Success

Digital Marketing

Data Analysis

Project Management

Written Communication

Educación

Bachelor's degree or equivalent experience

Herramientas

Salesforce

Clari

Groove

Catalyst

Descripción del empleo

A leading technology company is seeking a Digital Customer Success Manager located in Veracruz, Mexico. This role involves developing strategies for customer engagement, leveraging data to optimize the customer experience, and ensuring alignment with broader business goals. Candidates should have 3-5 years of experience in customer success or digital marketing, a strong analytical mindset, and knowledge of automation tools. This position promotes a collaborative environment and is pivotal to enhancing customer satisfaction.