Desktop Support Engineer L1

Iron Systems, Inc; Arteaga; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology services firm located in Mexico is seeking an experienced IT Support Technician responsible for installing, configuring, and maintaining desktop computers and software. Your role will involve troubleshooting hardware and software issues, offering VIP support, and adhering to defined Service Level Agreements (SLA’s). You'll also maintain IT inventory and document technical incidents. Candidates should have knowledge of Office 365, DHCP, and DNS. Protective gear is required, and REPSE Mexico compliance is mandatory.

Formación

• Experience in installing and maintaining desktop computers and software.
• Knowledge of network and sharing printer installation.
• Ability to support Mac devices.

Responsabilidades

• Install and configure desktop computers and peripheral equipment.
• Troubleshoot hardware and software issues.
• Document incidents and resolutions for future reference.

Conocimientos

Desktop support

Troubleshooting

Office 365 support

Network troubleshooting

Good communication skills

Herramientas

Windows

MacOS

DHCP

DNS

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite‑toed shoes.
• All remaining safety gear will be provided onsite.
• REPSE Mexico (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) compliance is mandatory.