Desktop Support Engineer

Cognizant; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading digital services company is seeking a Desktop Support Engineer to provide on-site technical support. The ideal candidate will have over 2 years of experience in desktop support, strong troubleshooting skills, and expertise with support tools. This role offers competitive salary and benefits in a dynamic work environment in Mexico City.

Servicios

Competitive benefits and salary package

Ongoing training and development support

Formación

• 2+ years of experience as Desktop Support.
• Strong expertise in support devices and onsite support.
• Knowledge with patching security for Windows and handling servers.

Responsabilidades

• Provide on-site support to resolve technical issues.
• Assist users in configuring and using software.
• Monitor SLA to ensure service deadlines.

Conocimientos

On-site support

Hardware troubleshooting

Windows security patching

SCCM

Intune

L3 support

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Desktop Support Engineer

FOR THIS POSITION IS REQUIRED TO GO TO OFFICES LOCATED NEAR Insurgentes

Required experience

• +2 years of experience as Desktop Support
• Possess strong expertise in support devices, onsite support, hardware, experience in handling the replacements of equipment, knowledge L3 support, handling servers, patching security Windows.
• Knowledge with Intune, Autopilot, SCCM, Asset Management, knowledge with Premium support.

Responsibilities

• Provide on-site support to resolve technical issues.
• Respond to calls and record incidents in management systems.
• Assist users in configuring and using software and equipment.
• Install and update software and operating systems.
• Monitor the performance of computers, networks and peripherals.
• Perform minor preventive and corrective maintenance.
• Call Management and Documentation
• Monitor SLA (Service Level Agreement) to ensure service deadlines.
• Document procedures and solutions for the knowledge base.
• Communicate clearly and efficiently with users and IT teams.
• Collaboration and Continuous Improvement
• Suggest improvements to support processes and tools.
• Work as a team to resolve complex problems.
• Seek ongoing learning and relevant certifications for professional growth.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley

At Cognizant we believe than our culture make us stronger!
Join us now!

#BeCognizant #IntuitionEngineered