Delivery Lead - Latam

Evo Payments Mexico, S. De R.L. De C.V.; Xico; Presencial; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A global payment solutions company is seeking a Manager Delivery Support to oversee project deliveries in the LATAM business unit. This key role involves managing diverse project components, developing timelines, ensuring quality and client satisfaction, and fostering strong relationships with engineering and product teams. Candidates must demonstrate effective communication skills and the ability to manage conflicting priorities. The position offers the opportunity to lead complex delivery efforts and shape a productive culture within the organization.

Responsabilidades

• Plans and structures work activities for the team and monitors progress and results.
• Accountable to Executive sponsors for governance, scope, schedule, budget and quality of all program elements.
• Responsible for and builds strong relationships with engineering, product, and other partners during the Program Implementation.
• Leads, plans, executes, controls, and reports on complex delivery efforts.
• Provides governance over the Roadmap plan, scope, schedule and cost to ensure quality and client satisfaction.
• Acts as catalyst / facilitator in the resolution of project issues and conflicts.

Descripción del empleo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Overview

• Manager Delivery Support
• Role Overview
• Manages project delivery of varying size and complexity within the LATAM business unit.

Helps to define and scope parameters of delivery Roadmaps, and associated project components, developing timelines, solution specifications, identifying and securing needed resources, developing overall planning, budget, timetables, and major milestones, identifying structures of authority and processes for decision making within the delivery components, and ultimately managing the execution of the plans by development factory teams and post implementation evaluation of outcomes and metrics.

Responsibilities

• Plans and structures work activities for the team and monitors progress and results.
• Accountable to Executive sponsors for governance, scope, schedule, budget and quality of all program elements.
• Responsible for and Builds strong relationships with engineering, product, and other partners during the Program Implementation.
• What Part Will You Play?
• Leads, plans, executes, controls, and reports on complex delivery efforts and assists with the planning, executing, controlling and reporting on the most complex and unique Projects within the specific goals of building and delivering a particular product(s).
• Provides governance over the Roadmap plan, scope, schedule and cost to ensure quality and client satisfaction for complex delivery programs.
• Works assignments that require considerable analysis and interpretation of data and may require a broad range of contact interactions, including the executive steering committee and Global Payments senior leadership.
• Leads and influences members of his / her Program to support the completion of complex project delivery.
• Serves as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across a complex roadmap.
• Ensures the adherence to Global Payments standards and SDLC's for documentation, product / project roadmaps, Quarterly / PI Planning, LOEs / scope requirements, and the PIF process.
• Conducts and monitors the proper change control of key project assets : scope, requirements, project plan, product specifications, contracts, product code, documentation, etc. for complex projects.
• Uses metrics to forewarn of problems and to measure progress.
• Ensures the identification, logging, and resolution of critical problems, tasks, and decisions.
• Ensures the timely and accurate internal and external communication of status, including risk assessment information for complex projects.
• Ensures the project's highest priorities (risks) receive the appropriate attention.
• Acts as catalyst / facilitator in the resolution of project issues and conflicts; escalates when necessary.
• Manages to an acceptable level of risk by balancing scope, time, cost, and quality.
• Gathers project billing for approval in accordance with client contracts and department standards.
• Ensures the creation, management, and reporting of the project budget for FTE, travel, and all other revenue and expenses.
• Uses applicable management tools to ensure acceptable engineering methodology practices are defined and followed for complex projects.
• Ensures key roles and responsibilities are defined, where appropriate, for complex projects.
• Requires less frequent oversight with communications.
• Communications may involve formal and informal verbal presentations and / or written management reports or summaries to large groups and executives.
• Create and deliver executive-level updates and briefings for senior.
• Ensures decision‑making at the lowest level reasonable.

Ensures decision-making at the lowest level reasonable.