Delinquency Resolution Specialist – Auto Finance

Nissan Motors; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Aguascalientes seeks a candidate to handle accounts aged 5-59 days past due. The ideal candidate will negotiate payment arrangements, resolve customer disputes, and uphold service quality standards. A high school diploma is required, with preference for a BA degree. Strong communication, negotiation, and organizational skills are essential. This role demands availability to work 48 hours per week across specified shifts.

Formación

• Understanding of auto finance and collections.
• Knowledge of collection techniques and regulations.
• Fluency in English required.

Responsabilidades

• Negotiate payment arrangements for delinquent accounts.
• Research and resolve customer disputes related to accounts.
• Maintain delinquency percentages and achieve quality assurance scores.

Conocimientos

Negotiation skills

Conflict resolution

Oral and written communication

Interpersonal skills

Problem solving

Educación

High school diploma

BA degree (preferred)

Herramientas

MS Office

Descripción del empleo

A leading automotive company in Aguascalientes seeks a candidate to handle accounts aged 5-59 days past due. The ideal candidate will negotiate payment arrangements, resolve customer disputes, and uphold service quality standards. A high school diploma is required, with preference for a BA degree. Strong communication, negotiation, and organizational skills are essential. This role demands availability to work 48 hours per week across specified shifts.