Dco Cluster Manager

Amazon Data Services Mx, S. De; León; Presencial; MXN 1,260,000 - 1,621,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Data Center Operations Manager in León, Guanajuato. The role involves leading a team of Data Center Managers and associates while ensuring operational excellence, safety, and quality across the region. Candidates should have over 5 years of experience in Data Center operations, familiarity with LEAN and 6 Sigma methodologies, and a degree in a related field. This position offers competitive compensation and opportunities for career progression.

Formación

• 5+ years of experience in Data Center operations.
• 3+ years of experience leading salaried managers.
• Advance skills in collecting and reporting performance metrics.

Responsabilidades

• Lead and supervise a team of Data Center Managers and associates.
• Ensure overall safety, security, quality, and customer experience.
• Accountability for meeting operational goals.

Conocimientos

Team leadership

Performance management

Data modeling

LEAN / 6 Sigma methodology

Proficient in Microsoft Office

Written communication

Educación

Degree in Engineering, Operations or related field

Descripción del empleo

5+ years of experience in Data Center operations

• Direct performance management experience of 3-6 salaried managers and associated hourly staff
• Demonstrated ability developing team learning solutions with measurable business outcomes
• Advanced experience with collecting and reporting key performance metrics and / or data modeling to continuously measure and improve operational status quo
• 3+ years of experience implementing LEAN / 6 Sigma methodology (continuous improvement, DMAIC / DVADV, 5 Whys, Root Cause analysis, etc.)
• Proficiency in Microsoft Office - Word, PowerPoint, Excel, Visio
• Highly developed written communications ability

Job Summary

The Data Center Operations Manager is the senior Data Center Operations role within the region and has managerial responsibility for safety, security, availability, scaling, costs and efficiency.

The Data Center Operations Manager must manage across the functions but also have the ability to dive deep into any given function as needed.

The Data Center Operations Manager leads the team that is installing, maintaining, and de-commissioning racks and server-level components in a safe, secure and cost-effective manner across the region.

At times, based upon need and capabilities, the Data Center Operations Manager and the team may be called-upon to support similar operations within other Amazon Web Services regions.

Responsibilities

• Lead and supervise a team of Data Center Managers (3-7 front-line managers) and hourly associates within the regional Data Centers
• Overall safety, security, quality, performance and customer experience across multiple shifts
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures
• Accountability for meeting and exceeding operational goals
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
• Mentor, train and develop both peers and direct reports for career progression
• Obsess over team learning and development, both from a technical / functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
• Write and deliver annual performance reviews to staff
• Develop, improve, and share operational best practices across the Cluster and with global peers

Degree in Engineering, Operations or related field

• Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
• LEAN Certification / Belts
• Experience managing geographically dispersed teams
• Functional knowledge of Data Center mechanical, electrical, and controls systems