Data Platforms and Infrastructure

HSBC; Xochimilco; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A global financial institution in Puebla seeks a Data Platforms and Infrastructure expert to enhance customer insights and drive data-based business decisions. You'll lead a team, develop analytic data management, and implement statistical modeling to maximize the value of customer interactions. This role requires strong leadership, communication skills, and expertise in financial analytics. Join a dynamic environment to manage data-driven initiatives for over 5 million customers and collaborate with cross-functional teams.

Formación

• Experience in data analysis and customer insights.
• Ability to lead teams and manage customer data strategies.
• Proficient in statistical modeling and financial practices.

Responsabilidades

• Develop analytic data management to meet business goals.
• Implement customer analytics and data-driven financial discipline.
• Lead a team to deliver analytic capabilities for the MX franchise.

Conocimientos

Data analysis

Statistical modeling

Communication skills

Financial-analytic theories

Customer data management

Descripción del empleo

Data Platforms and Infrastructure

Role Purpose

The Data and Business Analytics Management function for Wealth and Personal Banking (WPB) Mexico is a key role supporting the successful development and industrial implementation of the Financial-Analytic discipline and Decision Science capabilities across WPB businesses. The role holder is accountable for identifying business opportunities through data analyses, customer insights and statistical modeling, that help WPB make data driven business decisions and at the same time ensuring MX WPB and Global Intelligence Hub agenda. The role has a direct reporting line to a CGB 4 (Vice President of Customer Analytics & Decision Science), and is accountable for duties of customer Data Management, Campaign and strategies P&L Forecasting, advanced statistical modeling, and advanced analytics. This position will play a role in setting the basis of customer transactional knowledge and strategy across WPB disciplines, developing new analytic capabilities, managing customer data strategies across the MX Brands, whilst developing advanced data modeling capabilities. The role output will help generate direct business profitability via the identification of growth opportunities and efficiencies to increase the value through campaign segmentation, targeting models, customer net present value maximization and lead strategy management for 5+ million customers, while partnering with Products, Propositions, Channels, Risk Management Heads to deliver RBWM customer value propositions, pricing, strategies and data goals. This role involves leading a team of 4-6 FTEs of GCB 6 level. It requires excellent communication skills and financial-analytic theories and financial practices expertise in order to identify business financial and market opportunities.

Principal Accountabilities

• Impact on the Business/Function
• Responsible for the development of Analytic Data Management that meets the needs business financial and strategic goals.
• Industrial implementation of Customer Analytics and data-driven financial discipline and statistical model outcomes to support Segments, Products and Channel analytics of acquisition, cross sell, upsell, retention, win-back and remediation strategy decision management.
• Responsible for delivering Analytic capabilities for the MX franchise and for setting the purpose and vision for the “data intelligence” specialisms for WPB.
• Development and use of sophisticated Analytic Data Marts to be more innovative delivering increased value and data-based decisions and profitability maximization to the business’ strategic actions and campaigns.
• Provides thought and statistical expertise in the design & implementation of the next generation of Analytic Platforms and testing methodologies for the MX franchise.
• Develops effective targeting and sophisticated segmentation as input to deliver CRM and Risk Management campaigns and other pricing and X-Sell actions for the WPB customer base.
• Develops data-driven knowledge (behaviors, position and potential) of our product / customer base to uncover revenue opportunities (balancing a risk-reward trade-off) aiming at maximizing customer NPV and satisfaction.
• Governs access provisioning to different datasets.

Customers / Stakeholders

• Ensures alignment of analytic data infrastructure and analytic data developments and initiatives with the overall WPB customer strategy and goals set by the Management Charter:
• Development of analytic decision management of customers on-boarding, product & digital channel activation, growth strategies and retention actions.
• Implementation consistent and coherent marketing segmented strategies and response/revenue models according to segment and customer lifecycle.
• Develops effective working relationships with key country stakeholders to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of WPB Analytics
• Stakeholders include: Retail Banking Wealth Management Businesses; All Functional Support businesses and Centers of Excellence, IT and Change Delivery ensuring support for strategy; Customer Value Management and Premier and Wealth country teams: Proposition, Product, Risk Management; Finance; Global Stakeholders in Analytics CoE and wider Global RBWM teams.

Leadership & Teamwork

• Participates with CRM and data analysts to deliver a coherent pricing, value proposition and optimal customer financial strategy to maximize customer NPV.
• Participates in cross-functional organization to avoid fragmented analytic and data interventions across business lines.
• Work cross-functionally with the various BI/MI teams to standardize reporting and build a consistent and self-serve environment for colleagues across the organization
• Collaborates with Product, Propositions, Digital, Marketing, IT, Operations, Compliance and the wider WPB
• Provides thought financial-analytic and practi