Cyber Defence Center Specialist

Continental; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major industry leader in HCM is seeking a Customer Support Specialist for a fully remote role based in Mexico. The position requires providing support to employees on payroll-related inquiries via phone and email. Candidates should have at least one year of experience in customer service, be fluent in both Spanish and English, and possess strong problem-solving skills. This opportunity offers a competitive salary range and aims to hire service-driven individuals looking for a long-term employment solution.

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong communication skills in both Spanish and English.
• Ability to remain patient and empathetic with customers.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Patience

Empathy

Urgency

Microsoft Office Suite proficiency

Descripción del empleo

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

⏰ Hours: Must be available for 8‑hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you'll support employees via phone and email on payroll‑related inquiries. We’re looking for service‑driven individuals who can communicate clearly, stay patient, and act with urgency.

If you’re bilingual, customer‑focused, and looking for a long‑term remote opportunity with an enterprise organization — this is for you.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

What You’ll Do

• Provide phone and email support to employees regarding payroll inquiries
• Deliver exceptional customer service while troubleshooting issues
• Use internal tools, systems, and process knowledge to resolve cases
• Document interactions accurately and maintain service quality standards