CX Operations Lead - Insights & Process Improvement

Didi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global mobility technology platform in Mexico City is seeking a CX Operations Sr Analyst. The role involves driving customer experience strategies through data analysis and process optimization. Ideal candidates will have at least 2 years of relevant experience and a strong background in customer experience methodologies. Excellent communication and analytical skills are essential for success in this position.

Formación

• 2+ years of relevant experience.
• Experience in methodologies like lean and 6-sigma.
• Proficiency in English.

Responsabilidades

• Drive the market CX and Customer Services strategy.
• Analyze customer feedback and market trends.
• Design customer service processes.

Conocimientos

Customer experience process optimization

Analytical reasoning

Stakeholder management

Communication skills

Educación

Bachelor's degree

Descripción del empleo

A global mobility technology platform in Mexico City is seeking a CX Operations Sr Analyst. The role involves driving customer experience strategies through data analysis and process optimization. Ideal candidates will have at least 2 years of relevant experience and a strong background in customer experience methodologies. Excellent communication and analytical skills are essential for success in this position.