Customer Training Consultant - Credentialing

symplr; Estados Unidos; Presencial; MXN 1,043,000 - 1,391,000; Jornada completa

Descripción de la vacante

A leading healthcare technology company is seeking a Customer Training Consultant to enhance clients' product adoption of its solutions. This role requires strong presentation and communication skills, along with a Bachelor's degree and a minimum of 2 years of relevant experience in training or teaching. Ideal candidates must have a solid understanding of healthcare compliance and credentialing verification. The position involves conducting training sessions, collaborating with teams, and adapting training methods to ensure effective learning experiences. Competitive compensation is offered.

Formación

• Minimum 2 years of training or teaching experience.
• Experience in the healthcare industry and credentialing verification.
• Knowledge of adult learning theory and instructional design best practices.

Responsabilidades

• Promote client product adoption and best practices.
• Conduct training activities both onsite and virtually.
• Collaborate with teams to improve training experiences.

Conocimientos

Presentation skills

Communication skills

Technical aptitude

Autonomy

Data analysis

Critical thinking

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations.

Please note: Healthcare industry and credentialing verification experience is required for this role.

Duties & Responsibilities

• Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences.
• Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools.
• Acts as a subject matter expert for assigned products and services
• Collaborates with cross-functional teams to improve client training experiences
• Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams
• Collaborates with internal teams to provide feedback regarding curriculum delivery experiences
• Serves as a subject matter expert for assigned products and services
• Partners with Instructional Design and Learning Technology teams to review new training curriculum
• Effectively communicates and executes best practices for internal and external training engagements
• Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
• Continually grows product, functional, and industry knowledge through training, research, and collaboration
• Works collaboratively with other departments to deliver exceptional client service
• Adopts department operational standards and procedures to maximize team efficiencies
• Ensures timely completion of administrative activities
• Other duties as assigned

Skills Required

• Bachelor’s Degree required
• Minimum 2 years of training, teaching, or instructing experience required
• Healthcare industry and credentialing verification experience required
• Strong presentation, written, and verbal skills
• Strong technical aptitude including proficiency in Microsoft Office applications
• Ability to work autonomously, while part of a larger project team
• Demonstrates effective communication and critical thinking skills
• Ability to effectively multi-task and manage multiple deadlines
• Independent learner
• Works well in a fast-paced, innovative environment
• Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement
• Knowledge of adult learning theory and instructional design best practices
• Exceptional communication and presentation skills for diverse audiences
• Analytical and problem-solving mindset for complex healthcare workflows
• Ability to deliver engaging, interactive learning experiences using blended learning approaches

Desired Skills and Qualifications

• Experience with SaaS platforms and cloud-based technologies
• Adaptability and resilience in fast-paced, high-growth environments

Compensation

Min: USD $60,000.00/Yr. Max: USD $80,000.00/Yr.