Customer Support Specialist

Hudson Talent Solutions; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Client Support Specialist in Mexico City. In this hybrid role, you will manage enterprise accounts, ensuring clients maximize the value of their solutions. The ideal candidate has a Bachelor’s degree and over 3 years of B2B support experience, preferably in SaaS. Responsibilities include portfolio management, troubleshooting, and delivering training sessions to enhance user adoption.

Formación

• 3+ years of B2B client support experience, ideally in SaaS.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of Portuguese is a plus.

Responsabilidades

• Manage a portfolio of premium enterprise clients.
• Handle daily requests and troubleshoot issues.
• Design search blueprints and dashboards using Boolean logic.
• Translate data into clear, actionable insights for clients.
• Deliver demos and training sessions to drive adoption.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Presentation skills

Educación

Bachelor’s degree

Descripción del empleo

📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote

About the Role

We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll manage enterprise accounts, deliver exceptional support, and ensure clients maximize the value of their solutions.

Key Responsibilities

• Manage a portfolio of premium enterprise clients.
• Handle daily requests, troubleshoot issues, and coordinate with internal teams.
• Design search blueprints and dashboards using Boolean logic.
• Translate data into clear, actionable insights for clients.
• Deliver demos, training sessions, and enablement programs to drive adoption.

What We’re Looking For

• Bachelor’s degree and 3+ years of B2B client support experience, ideally in SaaS.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills in English.
• Knowledge of Portuguese (Nice to Have)
• Ability to manage multiple priorities in a fast-paced environment.

✅ Ready to take the next step in your career? Apply now!

Customer Support Specialist • Mexico City Metropolitan Area, Mexico