Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; Ciudad de México; A distancia; MXN 458,000 - 643,000; A tiempo parcial

Descripción de la vacante

A dynamic fintech and edtech startup is seeking a Customer Support Agent (Spanish & Chinese) for a remote freelance position. You will be the first point of contact for international customers, providing exceptional support primarily via e-mail and phone. The ideal candidate should have experience in customer service and be fluent in Spanish, with proficiency in English and Chinese. Join an international team where you can make a real impact in helping students transition to life in Germany.

Servicios

Flexible working hours

Autonomous work environment

Diverse and motivated team

Formación

• Experience in customer support is required.
• Fluency in Spanish, with proficiency in English and Chinese.
• Experience in banking or health insurance is a plus.

Responsabilidades

• Be the first point of contact for customer inquiries.
• Verify documents and provide excellent customer service.
• Support customer support agents with various tasks.

Conocimientos

Customer support experience

Strong communication skills

Fluent in Spanish

Proficient in English

Proficient in Chinese

Herramientas

Helpdesk software (e.g., Zendesk)

Descripción del empleo

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance). Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are fluent in Spanish, both written and spoken, and you\'re also proficient in English and Chinese languages
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don\'t, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem