Customer Success Manager

Mambu; A distancia; MXN 1,074,000 - 1,433,000; Jornada completa

Descripción de la vacante

A leading fintech company in Mexico is looking for a Customer Success Manager to ensure clients' success with their SaaS product. The role requires maintaining long-term account relationships and developing success plans for customer advocacy. Ideal candidates will demonstrate a proven track record in client management within the Banking/Financial Services sector and possess excellent communication skills in English and Spanish. This position offers a unique working environment and innovative culture.

Servicios

4-day workweek

Equity provision

Innovative work culture

Formación

• Experience managing long-term relationships in Banking/Financial Services.
• Recent experience with SaaS products in Latin America.
• Proven track record of achieving sales targets.

Responsabilidades

• Ensure customer success and satisfaction with Mambu.
• Maintain communication with executive teams for alignment.
• Develop success plans for customer adoption and advocacy.

Conocimientos

Account management

Communication

Cultural adaptability

Descripción del empleo

Who we are :

In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone.

With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people.

We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning.

We’ll continue to look for ways to make Mambu an even better place to work.

We’re not here to play it safe.

We’re here to change the world.

What you’ll do :

Your mission is to :

• Be accountable for the Customer's overall success with Mambu, including renewals, expansion, customer health, and satisfaction - making sure customers get the most out of our product and meet their business needs.
• Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
• Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers, working with product management to translate customer feedback into product requirements.

What you’ll bring :

• Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking / Financial Services space.
• Recent work in a business based on Software-as-a-Service (SaaS) products and services within the Latin America region.
• A consistent track record of achieving targets and goals, preferably in a sales setting.

Your colleagues would say :

• You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners / affiliates.
• You are an excellent communicator in English and Spanish (Read, Write, Speak).
• You are not satisfied with what's already available and have the ambition to revise and improve things in the name of progress.

Mambu's future

We are a diverse group of Mambuvians, and we are growing fast.

Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

Your future

We’re also focused on delivering a fantastic working experience for all Mambuvians.

We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done.

Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.

To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.

To experience more of the Mambu culture in action, you can follow us on Facebook, Instagram or YouTube.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions / anti-money-laundering / counter terrorism financing / politically exposed persons screening service and your employment is conditional upon approval of these results.

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