Customer Service Team Lead: LATAM Orders & Billing

Schaeffler; Irapuato; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an experienced leader for their customer service team in Irapuato, Mexico. This role involves managing order processing, improving customer service, and ensuring compliance with legal requirements. The ideal candidate will have a graduate degree in Business Administration or Supply Chain Management, with 3 to 5 years of experience in customer service leadership. Opportunities for professional growth and development await you in this dynamic environment.

Formación

• 3 to 5 years of leadership experience in customer service or order processing.
• Experience in managing and optimizing sales administration processes.
• Ability to coordinate customer support activities effectively.

Responsabilidades

• Lead the order processing team to ensure high customer service standards.
• Manage customer interaction and support from order placement to delivery.
• Coordinate sales administration activities for optimized workflow.

Conocimientos

Customer service leadership

Order processing

KPI management

Educación

Graduate Degree in Business Administration

Supply Chain Management

Descripción del empleo

A global technology company is seeking an experienced leader for their customer service team in Irapuato, Mexico. This role involves managing order processing, improving customer service, and ensuring compliance with legal requirements. The ideal candidate will have a graduate degree in Business Administration or Supply Chain Management, with 3 to 5 years of experience in customer service leadership. Opportunities for professional growth and development await you in this dynamic environment.