Customer Service/Sales Orders

Ammega; Región Centro; Híbrido; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading healthcare service provider in Mexico is seeking a Sales Agent to promote medical membership services. The role involves engaging with prospective clients, guiding them through offerings, and maintaining client relationships. Ideal candidates should have 1-3 years of sales experience, excellent communication skills, and a customer service orientation. The position offers a competitive base salary of $20k gross plus unlimited commissions, hybrid work schedule, and comprehensive benefits including medical insurance.

Servicios

Unlimited commission

Punctuality and attendance bonus

Medical Insurance

Christmas bonus

Formación

• 1-3 years of experience in sales, preferably in healthcare.
• Strong customer service skills and problem-solving ability.
• Ability to work independently and collaboratively.

Responsabilidades

• Promote and sell medical subscription services.
• Educate customers on healthcare plan features and pricing.
• Build and maintain strong client relationships.

Conocimientos

Excellent communication

Customer service orientation

Negotiation skills

Tech-savvy

Educación

High school diploma or equivalent

College degree in business or healthcare

Herramientas

CRM tools

Microsoft Excel

SAP

Descripción del empleo

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About Us:

GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.

About the role:

As a Sales Agent, you will play a key role in expanding access to quality healthcare by promoting and selling our medical membership services to prospective clients. You’ll engage with potential customers through both inbound and outbound channels, guiding them through our offerings and helping them choose the plan that best fits their needs.

Key Activities:

• Promote and sell medical subscription services to prospective clients through inbound and outbound channels.
• Educate potential customers on the features, benefits, and pricing of healthcare plans or medical memberships.
• Build and maintain strong relationships with clients, offering personalized support and follow-up.
• Consistently meet or exceed monthly and quarterly sales goals.
• Maintain accurate records of sales activities and client interactions using a CRM system.
• Collaborate with the marketing team to follow up on leads and improve campaign performance.
• Stay informed about market trends, competitor offerings, and regulatory updates in the healthcare space.
• Represent the company at community events, clinics, or online webinars to increase brand visibility.
• Provide feedback to leadership on customer preferences, pain points, and product opportunities.

Required Skills & Experience

• High school diploma or equivalent required; college degree in business, healthcare, or a related field is a plus.
• 1–3 years of experience in sales, preferably in healthcare, insurance, or subscription-based services.
• Excellent communication and negotiation skills.
• Strong customer service orientation and problem-solving ability.
• Tech-savvy and comfortable using CRM tools and online communication platforms.
• Ability to work independently and as part of a collaborative team.

What We Offer:

• Competitive base salary ($20k - $4k gross) + Unlimited commissions
• Full law benefits ( 20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)
• Punctuality and attendance bonus of 2,200 MXN tax free monthly
• Excellence bonus of 1,000 MXN tax free trimestral
• Medical Insurance (Major, minor and preventive)

Schedule:

• Regular (November – March): Monday to Friday 11:00 AM – 9:00 PM
• During Daylight Saving Time in the U.S. (March – November): Monday to Friday 10:00 AM – 7:00 PM

We are looking for a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. The sales coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.

To be a successful sales coordinator, you should have excellent organizational, administrative, and problem-solving skills. You should also possess strong communication, interpersonal, and customer service skills.

Years of experience needed: 2-3 years of experience in a sales model.

Technical Skills:

• Strong understanding of sales operations.
• Excellent problem-solving skills
• High level of attention to detail
• high-quality as customer representative
• Answering customer queries or delays on their orders.

Hybrid, Monday to Friday.

$20,000 Pesos per month base salary plus commission.

About the Role

We are seeking an Inside Sales Representative – House Accounts to manage a portfolio of inbound and existing customer accounts. This role is focused on customer service, account management, quoting, and order execution.

You will support customers who contact us for pricing and orders while collaborating closely with U.S.-based internal teams and suppliers. This position is ideal for someone who enjoys building relationships, managing details, and delivering excellent customer experiences.

What You’ll Do

• Manage assigned house accounts and inbound quote requests
• Respond to customer inquiries via phone and email
• Prepare and send accurate quotes for requested materials
• Enter, manage, and track orders in SAP through delivery
• Provide post-sales follow-up and ongoing account support
• Coordinate with U.S. internal teams and suppliers
• Use Microsoft Excel extensively for pricing, tracking, and reporting
• Maintain a high level of responsiveness and customer satisfaction

What We’re Looking For

Required:

• Customer service or account management experience
• Strong working knowledge of SAP and Microsoft Excel
• English proficiency of approximately 50% or higher
• Excellent communication, organization, and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Experience in the electronics industry (distributors or contract manufacturers)
• Familiarity with import/export processes
• Inside sales or customer-facing experience in a similar role
• Strong emotional intelligence and problem-solving skills
• Uncapped earning potential — the more you sell, the more you earn
• On-Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer\'s needs
• Data entry in various platforms

Qualifications

• At least 1 years\' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer\'s needs
• Data entry in various platforms

Qualifications

• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

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