Customer Service Representative (Puebla - Remote)

Solo Funds; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A fintech startup is seeking a Technical Customer Service Representative to provide excellent support to users regarding their accounts and app. This role requires 3+ years in customer service, business fluency in English and Spanish, and experience with ticketing systems. The candidate will also focus on process improvements and maintain strong customer relationships, contributing to a dynamic and changing environment. Join a mission-driven team to enhance peer-to-peer lending experiences.

Formación

• 3+ years of experience in Customer Service is required.
• Business fluency in English and Spanish is necessary.
• Experience with a ticketing system and CRM is essential.

Responsabilidades

• Provide excellent timely support to Members regarding the app.
• Execute operational tasks while maintaining attention to detail.
• Identify opportunities for Customer Service Solutions improvements.

Conocimientos

Customer Service

Bilingual (English and Spanish)

Attention to detail

Process Improvement

CRM experience

Herramientas

Excel

Google Sheets

Ticketing System

Descripción del empleo

SoLo Funds is on a mission to help the millions of Americans that live paycheck to paycheck and can't survive a money crunch.

Launched in as a unique and proprietary lending marketplace, today SoLo is the leading alternative financial solution providing the fastest loans available for borrowers and the opportunity for lenders to earn significant returns.

We are a VC funded Fintech company backed by Techstars, and have partnerships with Visa and Kiva.

We are looking for a Technical Customer Service Representative to help transform the digital lending space.

We believe that lending and borrowing money should be easy, fulfilling, and fun.

You’ll work closely with our team to develop thoughtful experiences to facilitate financial transactions between peers.

You’ll analyze, research, and elevate possible issues reported by users and the Customer Service Team to the team lead when applicable.

We’re a scrappy group, driven by the desire to change peer-to-peer lending through user-focused design.

We greatly value customer service-oriented individuals with technical know-how, integrity, and positive mindsets!

What You’ll Do

• Provide excellent timely support to our Members by answering questions or concerns regarding the app and their accounts
• Execute repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
• Provide training and mentorship to new Customer Service Team Members.
• Identify opportunities and / or improvements to propose for Customer Service Solutions
• Develop and maintain strong customer relationships
• Proactively look for ways to improve internal processes in an effort to increase efficiency

Required Qualifications

• 3+ years of experience in Customer Service
• Business fluency in English and Spanish, with strong communication and writing skills and attention to detail, grammar, brand tone, and voice
• Experience working with a ticketing system and CRM
• Positive attitude and fortitude to work through ever-changing operational conditions
• Ability to make critical decisions and address sensitive issues in a fast-paced environment
• Experience operating in a privacy-driven technical environment
• Proficient in Excel / Google Sheets

Desired Qualifications

• Prior experience working with high value accounts and providing specialized support
• Startup experience About SoLo Funds

Launched in as a unique and proprietary lending marketplace, today SoLo is the leading alternative financial solution providing the fastest loan option to borrowers and option for lenders to obtain significant value.

We’re on a mission to provide the most intelligent (affordable + financially empowering) option for funds and banking services by leveraging the best technologies in the world.