Customer Service Representative (Power)

Amphenol TCS de México, S.A. de C.V.; Mexicali; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A manufacturing company in Mexicali seeks a motivated Customer Service Representative (CSR) to manage supplier relationships and ensure effective communication within departments. The role requires a Bachelor's degree and at least 3 years of experience, focusing on negotiation and systems management. Join us for a new challenge with a service-oriented mindset.

Formación

• Minimum of 3 years of experience in a similar role.
• Proficiency in systems management.
• Ability to specify procedures and analyses clearly.

Responsabilidades

• Manage supplier relationships for effective communication.
• Negotiate terms and conditions with suppliers.
• Generate and follow up on purchase orders.

Conocimientos

English proficiency

Negotiation skills

Organizational skills

Service-oriented mindset

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Overview

Amphenol Mexicali is looking for a motivated Customer Service Representative (CSR) to join our team. This role is essential in managing supplier relationships and ensuring effective communication between various departments to support our manufacturing operations.

Responsibilities

• Manage pricing lines and profit margin ranges.
• Administer inventory based on production demand.
• Conduct supplier and merchandise analysis.
• Establish assortment standards concerning cost, brands, styles, etc.
• Maintain an updated supplier catalog.
• Foster excellent business relationships with suppliers to ensure collaboration and service.
• Ensure a preferred position with suppliers.
• Negotiate terms, discounts, benefits, returns, and various conditions with suppliers.
• Adhere to the ethics policy in negotiations.
• Generate purchase orders and general processing documents.
• Identify and select suppliers, including setting them up in the ERP system.
• Place purchase orders and follow up, including managing the import process from a purchasing standpoint.
• Maintain the ERP system.
• Request clarifications and/or justifications from suppliers regarding discrepancies in material deliveries, such as received quantities, price differences, poor quality, or deviations from specifications, and seek immediate solutions to issues.
• Evaluate supplier performance based on delivery times versus confirmed dates, material quality, and response times.
• Authorize requisitions and purchase orders in BUs: TT00, TP00, MP00, and MT00.
• Request information from engineering teams regarding any changes in material bills, from planning regarding changes in the MPS, and from AP regarding supplier payments.
• Seek assistance from the incoming area with urgent materials in their quality portal, as well as from the receiving area for urgent material reception.
• Request freight costs and special import costs for urgent materials from the logistics team.

Requirements

• Bachelor's degree in Business Administration, International Business, or a related field.
• Minimum of 3 years of experience in a similar role.
• English proficiency at 80%.
• Advanced knowledge of Microsoft Office Suite.
• Proficiency in systems management.
• Service-oriented mindset.
• Excellent negotiation skills.
• High degree of responsibility.
• Strong organizational, planning, and task prioritization skills.
• Ability to specify procedures, analyses, and indicators clearly and concisely.

If you meet these requirements and are ready to take on a new challenge, we invite you to apply!