Customer Service Representative

Ergeon; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A modern construction technology company is seeking a Customer Service Representative to enhance client communications and ensure high-quality service. In this role, you will handle inbound inquiries, support sales, and manage escalations while contributing to overall customer satisfaction. The ideal candidate should have at least 2 years of customer service experience and excellent communication skills. This position offers flexible hours and is fully remote, providing the opportunity to work from anywhere in the specified region.

Servicios

Competitive compensation

All-Remote work culture

Constant training and mentoring

Formación

• 2+ years of experience in Customer service.
• Ability to master high-level information quickly.
• Flexibility with work hours, including possible weekends.

Responsabilidades

• Handle inbound calls and triage them appropriately.
• Maintain customer records by updating account information in CRM.
• Constant training to be up to date with current offerings.

Conocimientos

Customer service experience

Communication skills

Organizational skills

Positive attitude

Herramientas

Google Workspace

Descripción del empleo

About Ergeon

We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely.

Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.

Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today.

Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy.

We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.

With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka _Ergeoneers_ ) in over 40 of countries, with a great score and recommendation rating on Glassdoor.

Come join us to make construction friendly and accessible!

Ergeon : (er - g eon)

Erg = unit of work or energy

Eon = billion years

Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos.

They picked this name to symbolize their joint passion for using tech to revolutionize work.

Overview of the Role

As a Customer Service Representative, you will support Ergeon's growth by ensuring that all communications are routed to the correct team that should handle the request through a high-touch, customer-first oriented experience.

You will mainly interact with Sales, Project Management, or Customer Escalations.

By being one of the key players in ensuring timely communications, or sharing Ergeon's value proposition, you will be focused on creating the best customer experience above all else.

Responsibilities

• Be a team player and constantly look for ways to share resources and assist others in your team.
• Handling inbound calls and being able to triage them appropriately.
• Ability to manage escalated customers and being able to de-escalate them.
• Maintain customer records by updating account information in our CRM.
• Constant training to be up to date with current offerings.

Desired Skills and Experience

Must have

• 2+ years of experience in Customer service
• Great communication skills
• Ability to master high-level information for our products and concepts quickly
• Available for flexible schedule, with weekends, working 40 hours per week between 7AM CST to 9 PM CST
• Organizational Skills
• Flexibility with work hours, including possible weekends.
• A positive attitude and a passion for customer satisfaction.

Nice to have

• Remote work experience
• Familiarity with Google Workspace software
• Experience in a similar industry or product range.
• Certification in Customer Service.

Technical Requirements

Good Laptop setup with Chrome browser

• Minimum of 8GB RAM
• Minimum processor :
• For Intel variants of CPUs : Core i Series (8th Gen) or higher for PC, Core i Series (10th Gen) or higher for laptops
• For AMD variants of CPUs : AMD Ryzen 5, (4th Gen) or higher

Stable high-speed internet connection

• At least 10mbps upload and 20mbps download with ethernet connection

Headset

• With a noise cancelling microphone

Power backup

• W UPS

Data availability

• Ability to access up to 1.5GB of data per day during storm outages

Compensation

Hourly Salary of 5 USD, depending on experience and location.

• Your final compensation will depend on your placement on our Career Ladder and will be calculated hourly.

Additional important information

Location

• This is a 100% remote position, for people located in Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Argentina, Uruguay, and Venezuela.

Availability

• This position is full-time with expectations of at least 40 hours per week.
• Availability Monday through Sunday (Working 5 days per week) between 6 : 00am - 10 : 00pm CST.

Bootcamp

• Training period of 2 weeks including : 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.
• You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!
• We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

Ergeon's benefits and perks for full staff members

Competitive compensation : We invest in people!

We are constantly doing worldwide market research in order to offer globally competitive salaries.

And we are well funded by VCs.

All-Remote since the beginning : We have a diverse team spread across 40+ countries.

We stay connected through t