Customer Service Representative

Somewhere; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing US-based business is seeking a Customer Service Representative to work remotely. The ideal candidate will excel at communicating with customers and problem-solving proactively. Responsibilities include answering queries, managing customer interactions, and data entry. Ideal candidates should have strong verbal skills, sales experience, and be comfortable working in a fast-paced environment. This full-time role offers the chance to join a high-demand service industry and work during US business hours.

Formación

• 1-5 years of customer service experience required.
• Strong typing skills (50 wpm minimum).
• Sales experience is a plus.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide answers about product, pricing, and availability.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Conocimientos

English or Afrikaans accent

Sales experience

Typing 50 words per minute

Customer service experience

Knowledge of Google Workspace

Excellent phone etiquette

Strong interpersonal skills

Multi-tasking

Herramientas

Customer relationship management software

Descripción del empleo

Join to apply for the Customer Service Representative role at Somewhere. The ideal candidate loves talking to people and proactively solving problems!

You will be responsible for making customers happy.

You will work remotely for a growing US-based business and earn US Dollars. Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech and e-commerce companies. We have a VERY strong demand among our clients for customer service representatives.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

Qualifications

• English or Afrikaans accent.
• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management software.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Seniority level: Not Applicable | Employment type: Full-time | Job function: Customer Service | Industries: Staffing and Recruiting

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