Customer Service Representative

Soluciones Xb México; Tijuana; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de soluciones logísticas en Tijuana busca un profesional de atención al cliente. El candidato ideal debe tener un diploma de preparatoria y 2-3 años de experiencia en atención al cliente, preferentemente en un centro de distribución. Las responsabilidades incluyen desarrollar relaciones con los clientes y gestionar datos de pedidos. Se ofrece un sueldo semanal de $10 a $12 y beneficios como días por enfermedad y estacionamiento de la empresa.

Servicios

Días por enfermedad

Estacionamiento de la empresa

Seguro de gastos médicos mayores

Vales de despensa

Formación

• 2-3 años de experiencia en atención al cliente.
• Experiencia previa en un Centro de Distribución o entorno 3PL es preferida.
• Experiencia con EDI y sistemas de gestión de almacenes es fuertemente preferida.

Responsabilidades

• Desarrollar y mantener una excelente relación con el cliente.
• Ingresar y verificar datos sobre pedidos y envíos.
• Coordinar proyectos especiales de almacén y solicitudes de envío.

Conocimientos

Inglés fluido

Proactividad en la resolución de problemas

Excel avanzado

Comunicación efectiva

Educación

Diploma de preparatoria o GED

Herramientas

Microsoft Office

Sistemas de gestión de almacenes (Manhattan)

ERP (Microsoft Nav)

Descripción del empleo

Responsibilities

Develop and maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.

• Ensure customer instructions and inquiries are promptly fulfilled according to Company and customer specifications
• Enter and verify data regarding customer orders, shipments, receipts, inventories, etc., in an accurate and timely fashion.
• Support and work cross functionally with Sales, IT, Finance and rest of XB's supply chain to process and efficiently manage full cycle of customer orders through EDI, Warehouse Management system (Manhattan) and ERP (Microsoft Nav).
• Act as a liaison between the warehouse and the customer in administration of operations of all business channels.

Coordinate special warehouse projects and special shipping requests.

• Support B2B channel in executing Routing Guides, via coordinating pickups and deliveries to major national retails chains.
• Report any problems to Management and work with the appropriate department to resolve the situation and implement root cause and corrective actions to prevent future similar issues.

Education & Experience

• Must have a High school diploma or general education degree (GED).
• 2-3 years' experience in Customer Service-related capacity
• 2 or more years of customer service experience in a Distribution Center and / or 3PL environment is preferred.

Experience with EDI and warehouse management systems is strongly preferred.

Knowledge & Skills

• 100% English speaking and Business writing proficiency
• Strong business acumen and a basic understanding of warehouse, inventory, and logistics.
• Proactive problem-solving approach : ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur
• Transparent, open / honest communicator - great listener that listens to understand and provides concise effective communication
• Ability to multi-task in a fast paced, demanding environment
• Skilled in Microsoft Office programs such as Outlook, PowerPoint, Word, and most importantly Excel.
• Strong Math skills
• Willing to work extra time during peak season to accommodate business needs

Tipo de puesto

Tiempo completo

Sueldo

$10, - $12, a la semana

Beneficios

• Días por enfermedad
• Estacionamiento de la empresa
• Seguro de gastos médicos mayores
• Vales de despensa

Tipo de jornada

• Lunes a viernes
• Turno de 10 horas
• Turno matutino

Escolaridad

• Licenciatura trunca o en curso (Deseable)

Experiência

• of customer service experience : 2 años (Deseable)
• Distribution Center and / or 3PL environment is preferred.

2 años (Deseable)

Idioma

• Inglés (Obligatorio)

Lugar de trabajo

remoto híbrido en , Tijuana, B.C.