Customer Service Plus

Snetor LLC; México; Presencial; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A global logistics company in Mexico is seeking a Customer Service Plus to manage logistics and coordinate international transportation. The ideal candidate should have at least 2 years of experience in international logistics and customer service in foreign trade. Responsibilities include overseeing deliveries, managing customs processes, and maintaining communication with customers. Strong organizational skills and knowledge of SAP are essential for this role.

Formación

• Minimum 2 years of experience in International Logistics or Customer Service related to Foreign Trade.
• Ability to handle international orders and customer requirement management effectively.

Responsabilidades

• Manage logistics for delivery from the USA to Mexico.
• Coordinate customs processes for product importation.
• Oversee shipment from warehouses to customers in Mexico.
• Maintain logistics and customer service KPIs.
• Support administrative tasks related to logistics.

Conocimientos

Effective communication skills

Organizational skills

Knowledge in international logistics

Intermediate level of English

Intermediate/Advanced Excel skills

Knowledge and management of ERP’s (SAP desirable)

Ability to manage international orders

Educación

Professional in logistics, comex, administrative or related areas

Herramientas

SAP

Descripción del empleo

The Snetor Group, with more than 40 years of experience as a distributor of polymers and chemicals, is present in more than 100 countries and operates with more than 450 employees through 31 subsidiaries worldwide. As part of its continuous expansion, Snetor Mexico is looking for a Customer Service Plus (M/F) to support and structure its growth in Mexico.

Requirements for this job offer

Assignments

The role will be responsible for logistics management and coordination in three main scenarios:

Delivery from warehouse in USA to border:

• Receive and validate purchase orders (quantity, warehouse, position, material, dates).
• Coordinate with carriers the pick-up at the U.S. warehouse, ensuring compliance with defined pick-up dates.
• Schedule appointments with the warehouse for product loading.
• Verify transport documentation (BOL, invoices, packing list, certificates of analysis, among others).
• Follow up the movement of the transport to the border crossing point.
• Keep the commercial area and customers informed about the status of the shipment.

Delivery from USA to a city in Mexico:

• Oversee the complete transportation from the warehouse in the U.S. to the final destination in Mexico.
• Manage customs processes for the importation of the product, ensuring compliance with regulations.
• Coordinate with customs brokers and carriers to expedite border crossing.
• Verify the correct release of cargo at customs and compliance with documentary requirements.
• Follow up on the final delivery in Mexico, ensuring the customer’s compliance.

Delivery from warehouses in Mexico:

• Coordinate shipment from warehouses in Mexico to the end customer.
• Validate inventory availability and manage alternatives in case of shortages.
• Schedule pick-ups with national carriers and coordinate delivery dates.
• Control delivery documentation (referrals, invoices, BOL, among others).
• Monitor the status of orders until delivery to the customer.
• Respond to requests and resolve issues with customers and carriers.

Additional functions and administrative support:

Coordinate ocean imports from origins other than USA.

• Maintain system up to date with orders, delivery status and documentation.
• Support in the reconciliation of customer statements.
• Ensure proper costing of material in the system, control vendor invoicing.
• Create and maintain customer data in the system.
• Manage tasks in SAP related to logistics and invoicing.
• Monitor logistics and customer service KPIs to identify opportunities for improvement.
• Propose improvements in logistics and customer service processes.

Profile required

• – Professional in logistics, comex, administrative or related areas.
• – Minimum 2 years of experience in International Logistics, coordination of international transportation, international purchasing, shipping lines, freight forwarders, etc. and/or Customer Service in areas related to Foreign Trade.

Skills:

• Person with ability and agility to manage international orders and internal and external customer requirements.
• Effective communication skills with internal and external customers.
• Organizational skills to provide efficient follow up of international orders.
• Knowledge in international logistics, international supplier management.
• Intermediate level of English
• Intermediate/Advanced Excel skills
• Knowledge and management of ERP’s (SAP desirable)
• Excellent communication and supplier coordination skills abroad.