Customer Service Agents - Semibilingüe - Cdmx

Convergys; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer service provider is seeking a Customer Service Agent for their call-center operations in Xico, Veracruz. The role involves handling inbound and outbound calls, troubleshooting issues, and ensuring a positive customer experience. Ideal candidates should have a high school diploma and bilingual proficiency in English and Spanish, alongside a customer service orientation. The position offers competitive salary and various incentives.

Servicios

Competitive salary

Monthly performance incentives

Inclusive perks and benefits

Formación

• 6 months experience in call‑center customer service is desired.
• Ability to work under constant changes and multitask.
• Patience in all customer contact situations.

Responsabilidades

• Answer inbound and outbound calls and communicate via the Internet.
• Troubleshoot and provide an excellent customer experience.
• Resolve routine problems related to the client’s products or services.

Conocimientos

Customer service orientation

Intermediate-to-advanced English proficiency

Strong computer navigation skills

Excellent written and verbal communication

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Customer Service Agent – Semibilingüe – CDMX

Position type: Full‑time. Location: CDMX. This role interfaces with customers via inbound calls, outbound calls, or through the Internet, providing customer service support and resolving routine problems related to the client’s product or services.

Responsibilities

• Answer inbound and outbound calls and communicate via the internet.
• Actively listen, troubleshoot, and provide a great customer experience.
• Resolve routine problems related to the client’s product or services.
• Maintain a pleasant and professional tone and manner at all times.

Qualifications

• Courteous with strong customer‑service orientation.
• Intermediate‑to‑advanced English proficiency.
• High school diploma or equivalent required.
• Minimum 6 months experience in call‑center customer service (desired).
• Ability to work under constant changes, multitask, and adapt to change quickly.
• Strong computer navigation skills and PC knowledge.
• Excellent written and verbal communication.
• Reliable with strong attention to detail.
• Ability to work as a team member as well as independently.
• Patience in all customer contact situations.
• Shift‑rotation capability as needed.
• Additional experience/skills may be required based on location/program.

Additional Information

Benefits include competitive salary, inclusive perks and benefits, monthly performance incentives, and various activities.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Important Note

These statements are intended to describe the general nature and level of work being performed by individuals assigned to this position and are not a comprehensive list of all responsibilities, duties, skills, or working conditions.