Customer Quality Champion

Sensata Technologies; Aguascalientes; Presencial; MXN 749,000 - 1,125,000; Jornada completa

Descripción de la vacante

A leading technology company in Aguascalientes is seeking a Customer Quality Champion. You will support strategic accounts, drive quality improvements, and handle customer-related issues. Candidates should possess a university degree and strong communication skills. The role offers a dynamic work environment with opportunities for collaboration and problem solving.

Formación

• Experience in a fast-paced environment with multiple tasks.
• Demonstrated ability in effective oral and written communication.
• Strong ethical values and accountability for results.

Responsabilidades

• Analyze and resolve production quality issues on time.
• Coordinate corrective actions and product quality improvements.
• Develop and implement customer satisfaction plans.

Conocimientos

Team player

Strong communication skills

Organizational skills

Problem-solving abilities

Educación

University degree (Bachelor's or equivalent)

Herramientas

Microsoft Office (Outlook, Word, PowerPoint, Excel)

Descripción del empleo

Overview

The Customer Quality Champion supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinates analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

Responsibilities

• Analyze, solve and control complex production quality problems on time to meet the customer requirements
• Handle Production Part Approval Process and provide documents to customer
• Conduct measurement system analysis and statistical process control for key processes
• Ensure a smooth and timely launch of new and changed products
• Handle customer returns and use Sensata tools to provide frequent status updates to affected customers
• Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
• Coordinate project teams to ensure a successful launch of new products; clarify customer expectations and detail how to achieve them, with ongoing monitoring of correct implementation
• Initiate improvement proposals serving cost of quality, turnaround time and quality of production
• Partner with line quality engineers and management teams in Layered Process Audits and internal audits to ensure manufacturing practices are followed
• Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up
• Establish and follow procedures for control on non-conforming parts in production
• Handle all aspects of quality and continuous improvement across various customer groups
• Assist clients during audits with the aim to come to a production release
• Demonstrate full ownership of product quality by driving all relevant functions towards robustness in meeting specifications and performance
• Facilitate risk management process in compliance with external standards and corporate policies
• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals
• Develop a strategy to manage specific customer accounts
• Handle customer quality issue resolution
• Work with customers to understand their specific requirements and draft plans to fully satisfy them
• Perform risk assessments
• Set quality goals and improvement plans
• Document and work with lessons learned
• Review Control Plans and improve as needed
• Develop a customer satisfaction plan
• Work with Production sites to drive manufacturing improvements
• Analyze data to identify concerns and respond to customers
• Perform warranty analysis and identify trends
• Develop corrective action management for customer issues

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

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