Customer Manager

Dow; Xico; Presencial; MXN 1,074,000 - 1,433,000; Jornada completa

Descripción de la vacante

A major chemical company in Mexico is seeking a Customer Manager to oversee key accounts in the Energy Efficiency and Consumer Comfort sectors. This role involves managing customer relationships, executing sales strategies, and collaborating with teams to improve customer experiences. Candidates should have a Bachelor's degree in Engineering or Business Administration, relevant customer relationship experience, and the ability to communicate effectively in English. Strong interpersonal and networking skills are essential for success in this role.

Servicios

Market-competitive base pay

Health and wellness programs

Retirement savings opportunities

Employee stock purchase plans

Comprehensive medical insurance packages

Formación

• Relevant experience in customer relationship management.
• Willingness to travel domestically.
• Proficiency in English at an advanced level.
• Experience handling large accounts and contracts.

Responsabilidades

• Manage account portfolio and implement account plans.
• Lead customer relationships and negotiations.
• Develop and execute sales and marketing plans.
• Collect market intelligence to shape strategies.
• Collaborate with stakeholders to improve customer experience.

Conocimientos

Interpersonal skills

Networking skills

Analytical thinking

Customer relations management

Teamwork

Problem-solving

Decisiveness

Ability to anticipate customer needs

Educación

Bachelor's Degree in Engineering or Business Administration

Master's Degree

Herramientas

CRM

DSR

CMT

Smart Pricing

Descripción del empleo

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions.

They reflect the communities we live in and the world where we do business.

Their diversity is our strength.

We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.

Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you're looking for a challenge and meaningful role, you're in the right place.

Job Description

Dow has an opportunity as Customer Manager based in Mexico, with special focus on Energy Efficiency and Consumer Comfort segments into Dow Polyurethanes business.

The incumbent focuses on serving and facilitating the management of medium and large accounts where business has a value added position, mainly on Large Appliances, Footwear and Cold Chain Industries.

The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts.

This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established business strategy and Polyurethanes sales practices.

Responsibilities

• Manages account portfolio, prepares and implements account plans.
• Leads and coordinates customer relationships.
• Develops and executes sales / marketing plan, delivering the volume and value.
• Collects and utilizes market intelligence to shape sales / marketing plan.
• Leads / conducts negotiations, implements price changes.
• Collaborates with other function(s) stakeholders to deliver improving CX result.
• Solid knowledge on commercial tools as CRM, DSR, CMT, Smart Pricing and others.
• Delivers growth, including cross business opportunities.

Qualifications

• Bachelor's Degree in Engineering and Business administration or related fields.
• Master degree desired.
• Relevant experience dealing with customer relationship and business discipline scenarios.
• Willingness to travel domestically.
• Languages proficiency : English (Advanced).
• Previous experience working with polyurethane systems.
• Experience handling large accounts and contracts.
• Solid interpersonal skills.
• Solid networking skills.

Your Skills

• Interest to develop a career in commercial area.
• Passion : Provide solutions to customer's needs every day!
• Business Acumen : exposure to customer relations management.
• Anticipate customer needs, and has the ability to turn current business or opportunity into additional 'share of wallet' opportunities.
• Continuously focuses on cross-selling through complimentary product and service offerings.
• Teamwork : Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance.
• Ownership : Ensure that the customer experience is aligned to what is promised : no dropped calls, ownership of inquiries, and follow through to closure.
• Continuous Improvement : Continuously seek customer feedback and deliver to targets and metrics.
• Problem-solving : strong analytical thinking, applies experience, knowledge to resolve issues.
• Networking : Work as team across functions, industries and service lines.
• Decisiveness : Provide instant feedback.
• Understands the customer's needs and communicates the same internally.

Embrace new challenges and learning to deliver success and deal with failure.

Application Instructions

• Sign in or create your account.
• Make sure your resume is accessible.

Easily link your LinkedIn Profile to load your resume when logging into apply.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career.

You bring your background, talent, and perspective to work every day.

Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Opportunities to learn and grow thr

Travel insurance is also available in certain countries / locations.